Our stay was excellent because we were upgraded to a suite. The suite was one of the best-designed I have experienced and I would highly recommend one. Wonderful bath; huge walk-in closet with room for two large suitcases. There was good soundproofing so the soccer guy could watch World Cup while I slept. The beds were also heavenly.

The comments in the other reviews about the staff ring true. We did have some very favorable contacts, but it was uneven. For example, when we called one of the restaurants to ask when they closed we were told to call the front desk. When we called the front desk we were told to call our butler. When we called our butler he said he was too busy to answer questions and we should call the restaurant.

The food was excellent and provided a good mix of choices. They wil also put ice in drinks with no argument. The St. Regis was lovely but completely unChinese in decor. I have mixed feelings but really, really liked the suite.

this was my second time at this hotel, both times the rooms are ok, service is not bad

for this time around, came in the hotel and realized there were yellow stains/streaks on the toilet seat, they were easily wiped off using a wet towel but really not expected at a St. Regis hotel

not in love with the butler concept either, would really prefer having a regular mini bar (there's nothing except peanuts, potato chips, and water, and 1 1/2 bottle of wine in the room), guess the idea is that you're suppose to call the butler, which I did, and to give the butler credit, have to say my glass of wine came very quickly

food here both in terms of room service and in the hotel are not bad, last time I tried their Chinese restaurant and this time tried their Japanese restaurant, both were quite good

have to really check out some other hotels in Beijing to say whether this place is nice or not, stayed at the Intercontinental in Beijing before and had to move rooms coz the first room had an odor issue, hate to say that PRC hotel rooms are just lower standard coz places like the Grand Hyatt in Shanghai are just fine.

I read some previous reviews with trepidation before traveling to China to stay at the St Regis. I have stayed at St Regis, Four Seasons and Mandarin Oriental hotels as well as the usual Starwood and Marriott on many occasions so I have an idea of the standard expected.

I stayed 2 nights, departing December 15th, and I must say I did not recognise the reviews of a tired hotel in need of refurbishment and suffering from poor service. I was in a Deluxe Diplomat room on the 8th floor, which has the butler service. The room had a very comfortable bed, a useful work area with broadband access, a nice sitting area and a comfortable bathroom with separate shower and plentiful towels and amenities. The butler service is a nice touch although I did not use it at all after the initial introduction.

The public areas in the hotel were well presented, clean, bright and pleasant. The informal restaurant used for breakfast offered a pretty impressive choice of western and Asian food and the service I received on several trips was very professional and helpful. Danieli's, the more formal Italian restaurant upstairs was also great for dinner one evening. I was also pleasantly surprised with the good provision of non-smoking areas in the restaurants and lounge bar, which I did not expect.

In addition, almost all of the staff speak good English and were helpful and polite. Reviewers who complained of poor service and unfriendliness must have had an unusual experience or set an exceptional standard for these qualities.

I would not hesitate to recommend the St Regis for a business or personal trip.