Stayed August 30- Sept 1 2006
A$230 for 3 nights ( wed thurs fri)
Booked directly through hotel website as they were cheaper than all other avenues ( hotel websites, agents etc)
Location-Great
Facilities-Good
Staff- Poor
Found staff to be below average, the porters very pushy! I wasnt even out of the cab before the guy was trying to get me to book a car with him to go to the wall. When I said it was to expensive and I would want to check around for prices, he said he knocks off at 4pm, and if he hadnt heard from me he would come to my room! Then a few hours later another one started on at us.
Reception staff were clueless, I had communicated over email several times before my arrival saying that we fly out of Beijing at 10pm on the 1st so require the room only till 6pm, so a half day rate applies. We were charged the full days rate but I didnt argue as they were kind enough to check us in at 8am on the day of arrival. When we did check out at 6pm they kept asking why we were leaving early. I handed over my frequent flyer card and the cashier said I couldnt use it as I had booked with an internet agent. I explained I booked direct with hotel. She took my number down but its yet to appear on my account....I know these things can take time so I will wait.
Room was in old wing and we knew we would be getting an old room for the price we paid. Wasnt expecting a filthy bathroom though, the orange mould in the bathroom and shower was pretty horrible and easily wiped away by myself with a towel so not sure why a housekeeper couldnt do it. I have stayed in some very basic accomm in my time, but would never have expected that at a Novotel.
The resturant wouldnt let us order off the menu at breakfast and insisted its buffet only and we need to order room service if we dont want buffet. We ordered continental for room service following day and several things were missing. However did order early dinner room service on day of departure and food was great, huge portions and fast service.





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