The hotel is under revamping but we stayed in a bungalow and therefore were unaffected by the work. We have all travelled to different places in our time. the hotel was immaculate, granted not a five star as by English standards but well kept. The staff were extremely helpful, the food fantastic. The drinks are very over priced so best to drink alcohol elsewhere. The pools, one located by the bungalow areas and the other by the nile, were clean. Service is excellent both at breakfast and dinner time - if you are around the pool and the guys working there are extremely hard working and helpful. The tipping is a pain but you just get hard and dont offer unless you think their service is above their expected role etc. The porters with the cases are a bit cheeky, move them yourself and dont get others to take photos for you as they expect a tip. lovely experience and cant fault the hotel at all.

Not a bad hotel; as a lone lady traveller I found the staff quite helpful and efficient. I was in a garden flat which was clean and my bed was changed whenever I wanted. However, the description of the hotel on website used was not totally accurate. The TV did not get cable at all, not even BBC World after the first day, and there was not a real balcony (open air) at all, actually just a partitioned area of the room near a heavily - screened window. No internet as described, just a net for mobiles, which I overheard one hotel guest saying did not work. The shopping mall described turned out to be a short line of trinket shops. A small internet cafe would have been great, but no one seemed to know how I could find one. And be careful with phone calls to your home country - mine were £1.30 a minute.
Taxis were on hand but wanted £4 for a trip to the town centre - a hotel minibus would have been good as we were not in centre of town. Walking is a no-no; you'll be pestered to death by the locals!! I wish the hotels would describe their facilities more accurately - people come a long way and its annoying when you find you haven't got what you picked the hotel for. On plus side, the food was good as was the service.

The minute you step into the elevator you know you aren't in a true 5 star hotel. The hotel is badly in need of renovation. The hall to the room is narrow, dark, worn, dirty, and well scary - movie creepy. We had a clean 2-room suite with balcony including a nice river view. I was surprised the room was clean after the walk from elevator to the room. The bedroom of the 2-room suite was a corner room with a narrow chair width balcony, but because of the corner room it curved around the edge of the building to a huge terrace with two lounge chairs, dirty with no cushions (unusable). The sitting room had a separate regular size small chair-width balcony. Both balconies had some dying flowers and were poorly maintained. Thank goodness for the suite, because a standard room would be very small and cluttered. Basically a suite is comprised of two standard rooms. Nothing was different except two chairs and table awkwardly replaced the single beds. Even the two headboards remained attached to the wall in a startling royal blue color. Keys were provided for both rooms of the suite confusing bellboys, the room service, and us... and I do mean keys, not key cards. The linoleum in wood grain pattern was worn through in places. Both rooms of the suite of the same bathroom set up. In the entryway area of both rooms the closet is on one side and opposite are two side-by-side doors. Behind one door is a single toilet with a hand sprayer attached to the wall to use on your bum instead of the usually bidet. Then to wash your hands you must go to door number two which includes the sink and bath/shower combo with shower curtain. Usually separate toilet is great with a sink directly out the door to toilet, but you must open door to entry area then open another door to shower and sink room to wash your hands. Also if someone is showering there is no access to the sink. It’s slightly awkward opening two doors to get to the sink. NOTE: my photos make the room look nicer than in person
The internet was a headache and expensive (25-40USD) in 4 of the hotels we stayed in Egypt.
The lobby is in good condition and seems clean and other public areas open-air and inviting. The hotel is secluded from the city and is great if you need a break from tours and crowds. The service, well they do try. Some are friendly some aren't so friendly or maybe I should say matter-of-fact. I think it's hit and miss. They do have good food and the hotel is an okay place after a hot day of site seeing. Just keep in mind that most 5 star hotels in Egypt aren't what most would consider 5 stars. If you demand luxury go elsewhere. This is more of an older 3 star Comfort Inn with some services than a 4 or 5 star resort.

First the negatives, then the positives: You would think the Sheraton is a pretty reputable hotel chain and that it wouldn't want to completely rip you off. Well it does. Basically, avoid eating at the hotel even though it is convenient. The breakfast is free, but not good. You will eat it only because it is free. Don't eat lunch or dinner in the hotel restaurant. It's extremely overpriced and bad. The resort consists of several restaurants, which all rip you off. The Indian restaurant is decent, but is totally overpriced. They will also pressure you to order more, which ruins your dining experience. The somewhat rude guest relations lady will charge you for all services, but at least she informs you that she's charging you. We also booked a tour guide with her. The package included 6 sites for 6 hours including in an air conditioned mini bus. We were the only 2 people in the tour with the overbearing/overpriced tour guide. We're not sure if that's avoidable though. Don't show interest at the alabaster plant and papyrus institutes unless you are certain you want to buy. The hotel room is average. The bathroom can use some updating, but it's clean. Other than that, it's right on the Nile in a pretty nice location. You can walk to shops and Luxor Temple. The pool is great and they have a nice little ice cream stand next to it. It's a decent hotel and it's clean enough for spending the night.