When I booked the room online, I requested a pick-up at the airport. When I exited customs, the hotel's representative was right there waiting - off to a good start.

I booked a very low rate online - under US$ 200.00 and wondered whether they would give me their worst room. They did - or they tried to do so anyway. But the room was in a wing of the hotel that did not have internet access - they only have wirless in some parts of the hotel I guess. I asked to be moved and I was.

The new room was quite nice - small by contemporary standards, but very nicely furnished. The bathroom was fantastic - with an old claw footed tub and a big walk in shower. The toilettries were top quality.

While they did have internet access in this wing of the hotel, it didn't quite work. At first they told me that I'd have to buy some ticket from the business center (and I thought, really????). I tried that - but it still didn't work. Then the business center people tried to blame the fact that I had a Mac... Oh well. Key idea here: this hotel is great for tourists who want to hang out in a beautiful building and enjoy the views and facilities. But it is not a good hotel for people who expect to get work done on the road.

That said, I'd gladly go back if on vacation in PP. Their bar and pool are fantastic!

Oh, and the gym was reasonably well fitted out as well.

Best hotel in PP.

Rooms a little small, but old world charm and by far the best place to stay in PP, but also the most expensive.

My grilfriend and I stayed at the Raffles, Phnom Penh in Dec 2006 and we enjoyed our stay. The property has all the charm of an old colonial hotel situated in the middle of Phnom Penh.

The property is large and generally well maintained for an older property. We received a terrific rate (as it turned out, a staff rate, due to a website booking error). The room we received was a good size and nicely furnished though the shower leaked on to the bathroom floor if you weren't careful.

The common areas of the hotel are nice. The pool is large and has seperate areas for adults (a deeper pool) and an area for children (a shallow pool). One drawback about the pool was that it was not heated and I found it to be quite cool (and I am a "hearty" Canadian).

The hotel restaraunt provided a good buffet breakfast and there are often dinner events in the evening. One night we has a nice dinner on the front lawn where the hotel staff setup a tent and a barbaque.

The location of the hotel is a little out of the way but given how cheap tuk tuk's and other transportation is, it is not a major inconvenience (we like to walk a lot anyway).

I have also stayed at the FCC Phnom Penh and it is a great location. It seems that the hotel situation in Phnom Penh is picking up. There were a few other hotels that were of interest along the river that would offer a better location but no pool or large property. There is something to satisfy most desires.

Overall, the Raffles is a reliable and nice hotel that offers good facilities and helpful staff.

I spent just a day/night on the 16th of December. On my arrival hotel staff greeted and did a sit-down check-in with welcome refreshing drink. I was escorted to my room in the rear wing of the hotel on the second floor. The room was reasonably sized with colonial decor. The bathroom amenities were supplied by Amrita Spa and were of good quality. Although the bathroom had separate shower cubicle but the fittings were not of Raffles standard, i.e., top quality. A few mosquitoes were floating around the room even during day-time. At night I had to ask hotel staff for repellant to keep them away.

The concierge was very helpful and prepared my tour itinerary for the day within Phnom Penh. The car was arranged by the hotel and the driver-cum-guide spoke ok English.

I had all my meals in the main multi cuisine restaurant where I had some local delicacies. The waiters were not very alert and trained.

One of the best facilities that the hotel offers is the Amrita Spa and the connected gym. The spa is well staffed with real professional masseuse.

The hotel lacks central or river front location. It is located deep inside a quiet area from where one should always take a hotel cab or a tuk-tuk. Walking in and out is not recommended.

Overall experience was good and I would definitely stay here in case I visit this city again.