I stayed here for 2 nights transitting in and out of Bangkok. I agree with the previous review that the internal rooms are a little dark, although if your body-clock is out, this can be handy. However, I wouldn't let this be a reason for not staying here. It is a good airport hotel. The gym and pool are excellent. My only criticism would be that there isn't some form of deli or little supermarket on the premises (like some airport hotels have). Often travellers transitting through don't wish to eat from the hotel restaurant having been filled with airplane food. They simply feel like something small from a 711 or something similar. Whilst all this is close by at the airport, you need to board the shuttle bus to get there which is a bit of a hassle. I note the retail stores at the hotel are yet to open, so maybe this will be addressed. That said, I would certainly recommend the hotel for a transit through Bangkok.

Had a stopover in Bangkok on the way to Colombo and Thai put me up for 16 hours here. Check in was a bit of a trial early in the morning and they obviously give short stayers the lowest grade of rooms overlooking the lobby. These rooms have no natural light and should only be selected if you're the nocturnal type!
The hotel is pretty good otherwise and the pool area is an oasis in the concrete srrounds of Suvarnabhumi. Please be advised there is NOTHING else to do here unless you get a shuttle into town. Whilst it is a good hotel it is very isolated and I wouldn't suggest more than a 24 hour stay unless you like feeling trapped. The staff are fairly friendly, but I think they are also succumbing to the feeling of isolation and obviously know that everyone is a short stayer. Head into town for your overnight stay, it's only 30 minutes in good traffic.

All the restaurants, the bar, and the large lobby area are kept at approximately 64 degrees F (18 C) or less. One look around, and you'll see half the guests trying to keep warm. What an incredible waste of energy and money! They must be keeping their managers, in business suits and ties, comfortable instead of their guests. Who wants to put on a coat in a tropical climate?

At first the room rate looks okay, but add breakfast, tax and service charge and you're close to US$190.00. The best hotels in Bangkok go for less. Four of us sat down to a simple Thai dinner from the ala carte menu - no appetizers, no alcohol, no dessert - and it was US$15 per person. The lunch/dinner buffet was US$26 with tax and service. These rates are way out of line for Bangkok. And, the kitchen lost our order to boot! So it took 50 minutes to get our food. To keep us happy, they brought one order of cold and greasy spring rolls that had been sitting on the buffet all night.

Most guests were arriving in bunches of 6 or 7 from the airport shuttles, and despite all the staff running around the hotel, the check-in desk is slow and very understaffed, so expect a long wait checking in.

This hotel knows they have you captive because 95% of their guests are on a short layover, so they appear to have no problem gouging you. It's especially exasperating when you learn that nearly all the non-
management staff are paid about US 50 cents per hour, so this place is a cash cow for Novotel. But why waste all that energy to freeze everyone out?

There are other small hotels right near the airport. Give one of those a try. No way this place deserves the high ratings it received previously.

Excelent choice for airport hotel.

Very clean, very nice rooms, very nice stay. The only negative point is the price.

Since my flight arrived at 22.00 and I was catching a 7.00 flight it was very practical.