First, I oscillate between giving this hotel a 3 or 4 rating. Certainly it is a very good hotel, but it is just not what I think they say they are. They are not a real 5-star hotel. Also, it is hard to see if they are trying to be a business hotel or a nice tourist hotel... I would say the latter at the present. O.K., the particulars:
The staff is very helpful, though there were sometimes delays at getting coffee at breakfast. Check in is fast, and checkout was reasonable, given that they (like most hotels in the region) check your room when you check out.
Breakfast is good, reasonably extensive, and has something for virtually anyone. I did not try any other meals there.
They have a nice pool, and an average fitness area. Given that the clientele were mainly tourists, this was o.k. as it was not overly busy early in the morning.
My biggest issues with the hotel are twofold. First, about all you can say for the location is that it is on the river, but there is currently little reason that makes much of a difference. The water taxis don't come that far south, nor does the sky train, so it is a bit isolated. The neighborhood is fine, but uninteresting and unexciting. The nightlife is a bit aways. They have a shuttle that runs to the Skytrain & water taxis, but it is infrequent. A hotel that is trying to be what they say should have this issue addressed. The second problem is, as noted by another reviewer, they charge WAY TOO MUCH for their business services. $20 for 24-hours of internet is extreme.
While I don't have anything to compare this hotel with in Bangkok, my guess is that most people would expect a bit more from the hotel if you go by the web site description. It is certainly comfortable and the staff is solid, but it misses on some of the little things.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Pet owners, Families with young children, Families with teenagers