My family of five stayed in one of the kid suites with 2 bathrooms over Spring Break. The room was nice and clean, and the service was great. When we needed a TV remote fixed, I stopped by the front desk on my way to breakfast and asked for them to fix it, and I also asked for additional washcloths when they cleaned the room. By the time I was finished with breakfast, it was all in my room. The rest of the stay, they made sure we had enough washcloths every day.
The pool was nice and just the right temperature. I found the front desk staff to be super helpful. If I wanted to know where to get ice cream, they had a suggestion. They gave me a great estimate on how long it would take to drive during rush hour to get to a dinner theater. They let the kids pick a toy out of a treasure chest while I was checking in.
Breakfast added to the value, but it would be nice to have some variety over a 6 day stay. There was the same items everyday. The room got really crowded, but they have set up picnic tables outside to help. It would have been nice to have some yogurt or a different cereal, but they really do a good job of utilizing the limited space they have. The attendant keeps everything stocked.
Overall, we were pleased. The beds were comfortable, the room was clean and everything worked. I was impressed in reading the reviews that anytime someone had a complaint that the manager, Jefferson Kim, would respond on this website. By the time we got to the hotel, I felt quite confident that if anything were wrong, I could ask to speak with him and he would do what he could to make it right. We just never needed to speak to him.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Tourists
I selected this hotel as a top choice for:
Theme / Amusement park