My husband and I had first stayed at this hotel in 2001. Everything was perfect for a Dland vacation because the hotel is located directly across the street from the entrance. For a couple with one car parking was great. The customer service was great, so was the breakfast. In 2003, our family reserved a "suite" to accomodate 2 families. We arrived around 5pm, after the 3 p.m. check-in time. When we were assigned our "suite", our doors were open & there were 3 loud, huge fans in our rooms. I asked the front desk why the doors to our rooms were left open and there were fans everywhere. They told us that the carpet had gotten wet somehow and they were trying to dry it out before we got there. Since it was hot, they were almost dry, and we were tired, so we kept the rooms. After unloading our transports, we were given only 1 parking space for a suite that accomodated 2 families with children (4 adults, a sr citizen, 4 children). The only other place we could park was at a lot for another hotel, 4 looooong blocks down the street...and had to pay by the day! We argued that we should have 2 parking spaces for each room, but it was one parking space per reservation. Whatever. The room was OK. Looked clean. Breakfast was just mini muffins, store-bought danishes and juice. No place to sit, so we brought it back to our room. After our 2 days, asked to reduce the price of the room b/c it was like the room wasn't ready. They said NO. We have not stayed there since. We book at Tropicana Inn now. Even when the rates go up there, they lower it to what we had the last time we stayed. So it has been the same rate no matter what time of year we go. And if there's no availability there, they direct us to the sister hotel just down the street. Sorry Desert Inn & Suites!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Theme / Amusement park, Shopping