This hotel has uneven service, high pros and low cons. This would be okay if the hotel was $100 or under. I think for the price, the service should be better.
The shuttle made it worth while. This is clearly a priority for the hotel. I never had to wait more than 15 min for a shuttle, it was great service.
Housecleaning, on the other hand, is horrible. On our first day there, we were able to check in early - at 10 am. This was fantastic. However the next day, when we returned from our day at the park, at 2pm, our room was still dirty. So, that means that over 24 hours had passed and nobody had been in our room to clean. Our trash cans were overfilled, we had dirty towels on the floor, and our beds had not been made. I put my baby down for her nap and called the front desk. They told me that when we left for the evening, they would clean the room, which they did. However, I felt that for $190 a night, this was really bad service.
I noticed that a pizza box and dirty cups were sitting outside someone else's room for a really long time. I saw them at 5pm, and the next morning at 9am, they were still there.
The rooms were big, which I loved, but the bathrooms are small, the tubs drain slow, and the faucet leaks. Again, okay for less than $100, but not for $150-$190.
Our first night was $150, but when we went to book the 2nd night, the price was hiked up to $190, so we bit the dust.
I feel like next time I will choose another hotel. Like I said the only good thing about this hotel is the shuttle service.







Value
Rooms
Location
Cleanliness
Value


