This is a generous 2/5 based on location and not much else.

The expectations from a five star "institution" hotel is something special but the Willard was a real let down.

The location is great, the lobby areas look fantastic but it appears that the hotel is trading on image and not service.

Check in was functional without being particulalry welcoming but only one of two bags was brought up to the room and it took several phone calls and trips backwards and forwards to get the issue resolved.

Rooms are fairly comfortable but the level of noise from corridors and adjoining rooms is unaccepatable for a high end hotel. It also niggles that simple things like ice machines and express check out were not working.

The whole experience was compounded by staff that gave no indictaions of caring about guests but gave off a well refined air of pomposity.

For significantly less money there are many better places to stay in Washington so on the next visit I will defintely chosse somewhere else

What can you say about the Willard? The sense of history and luxury that are had here is almost beyond comparison. The rooms are large and well appointed. It is centrally located for just about anything that you’d want to see and do in DC.

The hotel has been around since before the civil war and has hosted some key figures in history. This sense in history appeals to me so I made it a point to stay here.

The lobby is grand and sports the seal of each state in its ceiling. The bar is unique in that it is round – thus the name “The Round Robin.” While several of Washington’s finest restaurants are close by, you will also not go wrong by eating at the hotel. I typically avoid hotel restaurants but that would be a mistake here. The Willard Room is a wonderful fine dining experience. I wasn’t as enamored with the Café du Parc but when compared to other hotel restaurants it was superior.

The only negative aspect that I could think of is that the Willard hosts some important people. A Saudi prince was staying the same week that I was so security was a bit tight. It was tolerable and not overbearing.

My second stay at the Willard was just as perfect as the first.... it can be a bit expensive, so if you are paying for it yourself, maybe save it for a "special event". But the rooms are lovely, extremely comfortable beds, very clean, and great staff. I can't wait to return!

We visited DC for the first time on President's weekend for my husband birthday. Chose Willard hotel based on its location (almost next door to White House and central to everything) and luxurious details. These two things didn't disappoint us at all. As Ambassador members, we were upgraded to a great view room on the fifth floor. The room was quite ordinary but spacious and overlooked the Mall. We had breakfast in our room every morning. Our table was set up by the window and we enjoyed the view a lot. The food and presentation were good as well. The service, however, was lacking professionalism and was even rude at times. Front desk, belldesk, phone communications. Certainly, not up to the Intercontinental standards. With that said, we enjoyed our stay in Willard immensely. It was a pleasure coming back to our room after all that walking we did in DC. The bed was very comfortable with soft and crispy linens. Would come back there any time. Greatly recommended.