We got to the hotel and thought "Wow!" about the lobby. Our room was decent. This experience reminds you not to judge a book by it's cover. We go to take a shower and realize there in NO HAIR CONDITIONER, but there is shampoo. We thought it was just forgotten so called for it and was told if we needed it to go down to the store and buy conditioner.
Room service was only until 11pm and of course we were hungry after that time.
We valeted our car and when we would come late, there would be no one to valet the car, yet we paid for overnight valet service.
The service was horrible. The concierge couldn't help us when we asked about possible restaurants to go to, etc. Very condescending attitude with one in particular.

I am surprised at how negative some reviews of this place are.I was very, very impressed with it. The lobby is beautiful. The room was just fine. Bed was comfortable. The bathrooms are very nice. I wouldn't quite rate it a 5 star, but it certainly is worth a 4 star. The only complaint I had about the room is that it didn't have a fridge. In the hot summer there, you want to be able to keep water and other beverages cold.

The location is very convenient as well. It is just a couple blocks from Union Station, which is great. There is plenty of good food in the area. You are also just two blocks from the Capitol building. Pretty much all of the sites ya want to see are within walking distance. And anything that isn't you just walk a couple blocks to Union Station to take the Metro-rail somewhere.

I thought the customer service was just fine.

Overall, I'd certainly recommend this hotel to anyone going to Washington, DC.

I was down here for a 3-night stay last week. Based on what I had read in a few of the reviews, I called a couple of hours before check-in, spoke to a very nice man named Kevin, and asked him to put me in a quiet room. I got room X10 and it was very quiet - it faced the court yard.

The room I got looked just like in their pictures. Very Nice. The room was clean and was services every day by 11:00. Everyone from the front desk staff to the valet staff seemed were helpful.

Their were two small negatives - you often do have to wait a few minutes to get an elevator. 2 out of 3 were working, but that isn't enough. You also have to wait 10-15 minutes for your car. No fault of the valet staff, they are always hustling, there needs to be more of them!

Overall it is a good to very good business hotel

Frist let me say that we got a great package with this hotel from Priceline and the cost is a big factor whenever I look at value. If I had paid full price I'm sure I could think of things to find fault with.

That said, we spent 4 nights here and were very pleased with our stay and would love to get a package like this again in the future. We were in D.C. to sightsee and didn't spend much time in the hotel other then to sleep and get ready for the new day. My wife had breakfast there each morning and felt the service was slow and the price high but this is Washington D.C and that seems to be the rule everywhere we went.

By the end of our stay they were having trouble with two of there there elevators which slowed us down a little but really not much of a problem. The business center charges $7 to use the computer so we printed our bording passes at the airport instead.

We stayed in room #1218 which has a view of the Capital dome over the roof tops. The room was always spotless and was a very nice room althought I am sure if you looked hard enough you could find something wrong with it. There is noise from the fire station on the street below but we didn't find it a problem. The cable TV wasn't all that great but we there to see the sights and spent litte time watching TV. The bathroom was also very nice with a good tub/shower, lots of towels and the like.

There is a small store for snacks and drinks on the street next to the fire station. The door men were very good and cabs seem to always be there waiting. A ride to National airport cost us $17.

There are two subway stations, each about three blocks in either direction from the hotel and not a bad walk for us. We thought the subway system was great but you do need to learn how the system works to make the most of it.

We did see some homeless people in the area by the hotel but only a few and never had any problem with them.

The front desk staff did seem a little on edge but we didn't have any problems with them. Everyone we came in contact with on the hotel staff treated us well.

We were happy with our stay and if we find a package like this in the future we will be staying at this hotel again.