The service at the front desk is very poor and offhand.

The rooms are large with comfortable beds but rather tired decor. The view is lovely. The restaurant downstairs is very good and is good value for money with good waiting staff.

However, the heating in the hotel room we had was appalling and when it snowed the snow came into the room through a hole in the wall by the radiator. Given that it was January and 2 degrees fahrenheit outside, this made the trip very unpleasant. I don't think I have ever felt so cold in my bed in my life!

Might be okay in the summer when heating not required but I would not stay again.

I cant say if it is awful, I havebeen there several times to check it out. The place looks nice, but the people there dont really know much. The person who I am dealing with has reserved 20 rooms for us. We called recently to get two rooms for ourselves. the other facilitar told me that they did not have any more rooms for the memorial day weekend. We are told different things, when we call. I hope the folks who have made reservations have a place to stay. They are coming from Texas, Californa, and alot of different states. I see two negative things here, and just one positive thing. However, the channel inn, is near alot of things, restaurants museums, the church, other monuments. Most are walking distance. the inn is on the beautiful waterfront as well. I hope we will be able to get two rooms there for we are the facilitators of the group, and I hope we have rooms reserved. we have a contract with them, and I hope they will honor it as well.

THEY DO NOT HONOR RESERVATIONS !
We made a "Confirmed with Credit Card " reservation on April 23rd for a Suite for the night of July 4th, for our family to watch the fireworks over the Potomac. A month later we went by the hotel to see the suite and were told that it was occupied but they showed us which Suite it was. And they then said that they had it "blocked" for us.
On the afternoon of July 4, we went to check in and were told that they didn't have any suites left...someone "made a mistake". They rented it out 2 days previous. They also refused to move the occupants of our RESERVED and CONFIRMED suite (a 2 1/2 month old deposit reservation).
They then offered us a dirty little room on the street side of the hotel. They were rude and didn't care that they had just ruined our family's holiday. They have no policy and don't honor reservations.

Not too bad at all. Reading the negative review helped because I went in not expecting much. It was actually nice...room had a small bed that wasn't the most comfortable, but it was a 3 star hotel. the service was courteous, location was good, within 6 blocks of "the mall" so I was able to walk to all of the main attractions. It was the quality of a Holiday inn, had an iron and was clean. For the price, not a bad deal at all...