I had a very pleasant stay recently at the Westin Grand in D.C. Admittedly, I was there for a conference and other business so I did not avail myself of the hotel's full range of amenities, however, I thought that the hotel staff was extremely helpful, especially when I arrived at 6:30 am after getting off a red-eye flight. Although check-in wasn't until noon, the front desk staff arranged to find me a place where I could wash up in preparation for an 8:30 meeting, and when an elevator seemed to be stuck at the lobby (a singular occurrence during my three days there), someone escorted me through the hotel's kitchen and up the stairs to my floor.

My room was quiet and well appointed. I especially liked the sumptuous marble and granite that seemed to be featured in the rooms and common areas surrounding the lobby. I did not notice ANY peeling wallpaper, soiled carpets, fading paint or other signs of systematic neglect. The room was clean and spacious enough. I did have a room that faced the back alley. It was not scenic, however, because I was there on business, I wasn't there for the view, and realistically, I don't expect grand views in an urban hotel unless I've specifically arranged for that sort of thing in advance. On the plus side, I was never bothered by outside noises, and certainly didn't hear any ambulances as one reviewer noted.

I did not eat in the Westin's restaurant, however, because I attended a conference there, I did partake in the food set out by the catering staff, which included two sit-down lunches. The food was served hot and tasted fine and the service was quite prompt. I might fault the catering staff slightly on one occasion for not circulating with coffee at the end of lunch, however, the keynote speaker had begun and there's a possibility they wanted to avoid disturbing us during the speech, so, I would give them the benefit of the doubt.

In other respects, the hotel is wonderfully located. I came in on foot from the Metro. The Westin is within walking distance of the Foggy Bottom and Dupont Circle stops. In addition to those areas it's also an easy walk to Georgetown or the southern end of Embassy Row. All told, it seemed like a fine hotel. My experience was not nearly as negative as many of the reviews previously posted.

We stayed at the Westin Grand for one night with family. We appreciated being given 3 rooms in close proximity, which isn't always the case. All were nicely decorated and the beds were comfortable and clean, but, as others have remarked, the wall paper is peeling in places, and the carpeting is heavily soiled. A room on the courtyard side is preferable to street side, because Columbia Hospital is across the street, and ambulances arrive all night. We checked in at 11:00 pm, and room service was very limited (salad or dessert - no hot food) and very slow. We wished that we had stopped for takeout in Dupont Circle or driven over to Georgetown. However, breakfast the next morning in the M Street Grille was quite nice, and our waiter, Hugo, was attentive with old world charm. So, we left the Westin under a better impression than we arrived.

My stay included 3 room changes because each was falling apart. By 1am, and exhausted from the experience, we resigned to bearing with the shambles. Upon check out the management agreed to credit our account with monies and points for our troubles — neither was done. Truly a poorly kept property, bad customer service.

this is our third time staying at the westin and we have always had a pleasant experience. i am skeptical over the reviews but the rooms and bathrooms have always been quite nice. the location of the hotel is the best, can walk to dupont circle and georgetown for evenings out. i accidentally left two jackets in the closet and called the hotel late that night when i returned home. they were fedexed to me the mext day and i thought that was pretty efficient for hotel security staff.