Prague, Czech Republic: Alchymist Grand Hotel and Spa
Reviewer: No Place Like Roam
January, 2008
Sometime around the second week of January, 2008, after reading mostly favorable reviews of the Alchymist on this site, I visited the hotel's website to learn more about the hotel and its rates and amenities. One of the things I learned from its site was, that during dates that included the travel times I was interested in (mid-February, 2008), the hotel was offering something like 20% off its regular quoted room rates. I quickly emailed the Alchymist to confirm that this information was correct and also asked some other questions about accomodations, breakfast, etc.
As of the date of this posting, March 25, 2008, I have yet to hear a word back from the Alchymist, either via email, my home address or phone number. Naturally, after a couple of weeks had passed and I hadn't heard back from the Alchymist, I decided I wouldn't go there. But to think that almost two and a half months have gone by with no reply whatsoever is incredible. I don't see how the Alchymist can possibly offer even sub-par service if its staff can't be bothered to reply to a simple email requesting basic information.
Needless to say, I wouldn't consider staying at the Alchymist even if they offered me free accomodations. I have travelled the world and stayed at hotels both excellent and hideous. I would at the very least recommend to anyone considering staying at the Alchymist that s/he feel fairly confident her/his questions, requests and the like were responded to upfront and in a timely fashion.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
Management Response
Alchymist, General Manager
(Management representative)
Mar 31, 2008
Well, I guess that this very disappointed reviewer wouldn’t be happy to hear that e-mails, like everything in this human World, may get lost, assuming that they have been anyway sent to the proper and correct e-mail address.
It is a simple and basic matter of good manners and not just our sincere pleasure to answer to all the e-mails, faxes and letters we receive every day. We are pleased to do it and we always do it in the shortest delay. So, wrong address or unlucky circumstances?...
Respectfully, Veronika Choteborska
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.