My partner and i stayed here on xmas eve for one night under their summer package deal.
Upon check-in i was not greeted by any kind of 'valet-parking' service. instead i just had to leave the keys at reception, whilst leaving the car on the forecourt. This wasnt a big issue. except when i returned to the lobby area over 45 minutes later, the car hadnt moved and was blocking quite a few cars. This wasnt helped by having small kids running round the car, whom could of quite easily have damaged the car (its was a brand new BMW 5 series worth over $100,000) so you can imagine i was slightly nervous about the situation.
I was looking forward to my 'complimentary'coffee and apple pie upon check-in after a fairly long drive. Unfortunately they had run out of apple pie and all they had left were cakes containing nuts, and seeing as i'm ellergic to nuts and my partner does not eat nuts this was not an option!
As regards the bedroom :
The bathroom had a stench of vomit which had obviously been cleaned up a few days prior, but you could still smell it which was slightly offputting when having to use the bathroom.
I was quite thirsty upon arrival at the room so went to the mini-bar to fetch a bottle of water. Unfortunately there was no water there. There was a warm bottle in the bathroom, but this had already been opened and i assume just refilled with tap water. i rang reception to ask for a bottle of water twice but after waiting an hour i just decided to go down to the bar to buy one instead!
And last but no means least, on arrival at reception i asked the receptionist the closing time of breakfast on xmas morning to ensure we woudnt miss out on what i had heard was a great breakfast, and we were quite looking foward to starting xmas morning with a good cooked breakfast.
However, although we were told the xmas breakfast closed at 10am, when we arrived shortly after 09:30 (ithink around 09:35 to be precise) we found that breakfast was closed with vertually everything cleared away apart from cereal! The waiter aploigised saying that they had to close breakfast early as they had to clean up to make way for xmas lunch preparations, and that reception should have informed me of this early closure.
So, all in all, a very dissapointing performance.
Good points : The rooms are spacious and the side balcony rooms have good views if you request a room close to the front of the hotel. Good size plasma style tv. Friendly receptionist (even if they do give you the wrong info!)






Value
Rooms
Location
Rooms
Check in / front desk


