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Rydges Rotorua: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
2.5 of 5 stars 36 Reviews
5.0 of 5 stars
3
4.0 of 5 stars
6
3.0 of 5 stars
7
2.0 of 5 stars
6
1.0 of 5 stars
14
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#60 of 79 hotels in Rotorua
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 135
  • Address: 272 Fenton Street Rotorua 3201 New Zealand
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Boutique; relaxed hotel - Located in Rotorua, Thermal Tourism City. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant No Room Service Swimming Pool
Check Rates: $100 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Rydges Rotorua

( 7-11 of 36 )
“The worst hotel I have ever stayed in!”

Rydges Rotorua

1 of 5 stars
England
Mar 13, 2008

We stayed at this hotel for 2 nights in February 08. This is the worst hotel I have ever stayed in and we have been travelling for over 25 years to many countries.

The rooms were dismal and gloomy with hardly any light.
There were 4 miniscule lights in the ceiling, 2 of which weren't working and despite our mentioning this to Reception nothing was done about it.

They have notices posted about how good their maintenance department is. The lights weren't fixed, one of the chairs was in danger of collapsing and the lift maintenance certificate appeared to be out of date!

We were in a "spa deluxe room" - there was nothing "deluxe" about it. The spa bath was disgusting. There was one comfortable chair for 2 people and 2 very rickety and uncomfortable dining-type chairs

When we arrived there was one receptionist on duty. We asked if our cases and bags could be brought up and found that the poor girl had to bring the bags up herself. If we had known this we would have brought them up ourselves.

Breakfast was acceptable but guests had to sign in first and say which breakfast they wanted (continental or buffet). Then they were left to their own devices. There was no clearing of plates until guests had left.

I have read the management responses and it seems that they are doing nothing to improve the standards or perhaps they don't have any say in the matter.

Our comments were submitted to management at the time so it will be interesting to read later reviews to see if anything has improved!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosinaK's Summary
Date of Stay: February 2008
Member since: March 13, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Was this review helpful? Yes No
Management Response
GraemeRutherford, General Manager
(Management representative)
Apr 21, 2008
Dear RosinaK,

Thank you for the feedback I appreciate you taking the time to list your comments.

Apologies for the maintenance issues within your room on arrival. I can also assure you that our lifts were fully certified at the time - we were awaiting the certificates to be sent from our Lift Contractor.

I appreciate that you felt one of our female team should not take your bags - however we hire both male and female team members for the Front Office Department - and at times all staff help out, including myself, with baggage delivery.

Finally with regards to your breakfast comments - you will find that almost all large hotel restaurants expect guests to sign in first prior to having a breakfast buffet. This also assists the staff in being aware of any inclusions you may have as part of your package - a standard practice.

Unfortunately, we were not successful in meeting your expectations overall. Hopefully we can use your feedback to improve our services

Once again, thank you for taking the time to share your observations

Kind regards,

Graeme Rutherford
General Manager
RYDGES ROTORUA
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $100 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“a good bet”

Rydges Rotorua

4 of 5 stars
cramlington
Mar 12, 2008

Located next to the racecourse on the outskirts of Rotarua, the Rydges is an above average hotel with large spacious rooms which are well equipped and well maintained. Ensuite, Sky TV, tea making facilities - all you would require. The resurauant is very nice with a well varied menu and not overpriced. The hotel offers a swimming pool and a gym. Its a 20 minute walk from the town centre but very peaceful with plenty of parking spaces.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rafaman's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: March 12, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Theme / Amusement park, Outdoor / Adventure
Was this review helpful? Yes No
Management Response
GraemeRutherford, General Manager
(Management representative)
Apr 21, 2008
Dear Rafaman,

Thank you for taking the time to fill out the feedback section of this site. It is always extremely pleasing to hear positive comments about our hotel.

We look forward to having an opportunity to be of service to you in the future.

Regards

Graeme Rutherford
General Manager
RYDGES ROTORUA
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $100 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Critism”

Rydges Rotorua

Mar 10, 2008

Stayed 2 nights as part of tour. Location was ok. Room was very big and had all the amenities you'd need, BUT, hotel is well past its refurbishment date, in every regard it needed modernising and generally some Tlc. Was suprised at a group letting it go to that state.
Not to be recommended.

  • This TripAdvisor Member:
    • Liked — Roomy
    • Disliked — Hotel badly needed refurbishment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CriticInEngland's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: December 15, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
Was this review helpful? Yes No
Management Response
GraemeRutherford, General Manager
(Management representative)
Apr 21, 2008
Dear CriticInEngland,

Thank you for the feedback. I appreciate the sentiment of your comments and wish to happily advise that all guest rooms have been recarpeted and painted over the last year. All rooms also received new Beds and Bedspreads during that time. We also plan to look at upgrading our bathrooms in the future.

Unfortunately, we were not totally successful in meeting your expectations. Hopefully we can use your feedback to help improve our services.

Once again, thank you for taking the time to share your observations

Kind regards,

Graeme Rutherford
General Manager
RYDGES ROTORUA
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $100 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Dirty, dirty, dirty”

Rydges Rotorua

1 of 5 stars
st catharines
Jan 20, 2008

After staying at several other Rydges, we just booked our stay at this hotel. When we arrived at 2:30, our room wasn't ready. When we finally checked, we asked to see the room first. It was HUGE and we thought that there was a mistake. We were shown another smaller room but the price (and smell) didn't justify the change. The room was dirty however, the carpet was disgusting and there was a half inch of dust on the base of the table. We went upstairs to look at the pool which was murky/cloudy and foul smelling. Obviously we didn't swim!
If this was our first experience at a Rydges, we wouldn't stay at another.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gater10's Summary
Date of Stay: January 2008
Age group: 50-64
Member since: January 20, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service
Was this review helpful? Yes No
Management Response
GraemeRutherford, General Manager
(Management representative)
Jan 25, 2008
Dear Gater10

Thank you for taking the time to fill out the feedback section on this site.

I will speak with my Executive Housekeeper about the concerns you raised in your comments and ensure they are addressed.

Once again, thank you for taking the time to share your observations

Kind regards,

Graeme Rutherford
General Manager
RYDGES ROTORUA
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $100 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Average - very hot in Summer”

Rydges Rotorua

3 of 5 stars
Brisbane Australia
Jan 17, 2008

We stayed in this Hotel just after Christmas. The room was rather large and spacious - but very hot. Heating was working in the middle of the summer and we had to turn it off. Even the corridors were quite hot.

There was no air conditioning in the rooms - only a ceiling fan very high up - so very uncomfortable nights. Should be ok in winter though.

Room was ok and ready when we got there around 3:00pm. Bath room was large but it appeared as unclean and dated. Part of the culprit in our view is the minerals in the water in Rotorua but Hotel should take some efforts to get rid of these deposits as it looks quite grotty.

Room was done up every day. However, the second day, we found that all the soap had disapeared and not replaced. This however was quickly rectified after a call to the house keeping.

Staff were a mixed bag. Some quite friendly while others need to be tought how to smile.

We had breakfast two days and dinner one day. The breakfast spread was nothing fancy but acceptable. The buffet dinner we had was quite good (much better then the chinease food disaster we had in the city the day after) and the chef on duty made an excellent stir fry for us.

Hotel is not in the thick of the city. We had no problem with this. There are no views from rooms except the racecourse. Parking is a plenty. We did not try the pool but my wife used the gym and found it to be acceptable.

We found the hotel to be lot less crowded and quiet than we expected at this time of the year.

Overall not a bad experience. Better than the Rydges in Christchurch.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OZ-Travelling-Family's Summary
Date of Stay: December 2007
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: January 17, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
Management Response
GraemeRutherford, General Manager
(Management representative)
Jan 25, 2008
Dear OZ-Travelling-Family ,

Thank you for taking the time to fill out the feedback section of this site. It is always pleasing to read honest reviews and comments about our hotel. We greatly appreciate that you chose to stay with us at Rydges Rotorua and I will certainly take your comments on board.

Once again, thank you for the feedback and for taking the time to write about us. We look forward to having an opportunity to be of service to you in the future.


Regards

Graeme Rutherford
General Manager
RYDGES ROTORUA

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $100 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Rydges Rotorua

( 7-11 of 36 )
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Rydges Rotorua Address

272 Fenton Street, Rotorua 3201, New Zealand