We spent our last night in New Zealand before our international flight home to the USA. I booked the Hyatt based on reviews here and based off brand image.

I have never been so dissapointed. I booked our stay through the hotel site directly. Upon arrival, we were given the wrong room in which they gave us twin beds. Luckily, I had printed out my confirmation as they made me prove what my booking stated. I found this frustrating as they had no problem taking my money upfront.

I really think the hotel was overbooked and they were trying to get away with giving us a smaller room. Because of this, I felt they had to find a room available and put us in a room that probably hadn't been occupied in some time. First, it was right next to the elevator which I asked not to be. Then the bathroom light was out, the air conditioner started making noises like a belt was going to give at any moment, the clock wasn't set, the towels had stains in them, the shower curtain was molding, and the shower itself had mold. To end it, our paper which they said would arrive in the morning never did. When I reported all this at check out they did not seem concerned.

Upon awaiting for our shuttle to the airport, we ended up overhearing another couple complaining to hotel management who just left their room they just checked into. After a conversation with the couple, it seems they were checked into a suite in the updated new tower (I didn't know there was a difference) and they said they have never seen a room in such terrible conditions. They said it seemed like someone had been living in there for months. They were so horrifed how they were treated and what they saw they were leaving the hotel and were looking for other accommodations.

Having started our trip at The Langham and being so happy there, I was so sad to end our trip on a terrible stay at the Hyatt.

It's time for the Hyatt to upgrade.

On another note, the Hyatt is on a steep hill and a bit of a walk from shopping and the Viaduct. At least The Langham offers a free shuttle every 15 minutes.

Stayed 4 nights early March in the residence tower, where rooms are actualy apartments with good view and great balcony.
Room are fully equipped ,silent and bed is really confortable.
Staff very attentive (except housemaid) , from the bell boy to concierge they are always ready to assist you with a smile.
Good location , central but away from the traffic ,close to a nice park , on a hill top that requires good climbing attitude to return from center town.
Hotel is well kept , even if without any spectacular thing, bar and brakfast room very New Zealand (no Thrills) but service is good and carefully also there.
If you stay in the new wing it is worth any cent .
A place that makes you feel like home.
I enjoyed it a lot much more of Grand Hyatt Singapore where I was coming from.

The best part of our stay at the Hyatt was access to the Regency Club (on the 14th floor of the old building). The Regency Club offers a great complimentary continental breakfast that includes hard boiled eggs, smoked salmon and a delicious assortment of pastries. The views of Auckland from the floor to ceiling glass windows are wonderful. Also went up there for complimentary drinks and hors d'oevres one evening.

Great location that's walkable to everything. Next to university so there's ample foot traffic. Staff was great. Didn't understand that the prepaid internet access has to be continuous use. Purchased a 30 min block and used only 15 mins. Asked how to save next 15 mins for later use... they only pro-rated access time instead of charging minimum 30 min block.

Onto the bad... the air conditioning/thermometer is not working. Either it's blowing cold air or hot steam. Nothing in between. My party is split onto both ends of the property (10th and 11th floor) and the air circulation problem seems uniformly bad.