I arrived at Hotel Causeway at 10am for a one night stay and was pleasantly surprised on arrival to be told that I could check in immediately and that I had been upgraded to a spa suite on the 5th (highest) floor.
Unfortunately, the first thing that hit me on the floor was the obvious smell of cigarette smoke - both in the hallways and in my room. As a non-smoker, the smell bothered me quite a bit - usually, I'm used to hotels using a vaporiser to get rid of the smell but I don't think they had in this case. The windows are sealed so I turned on the air-con. As soon as I turned off the air-con the smell returned so I had to keep it on permanently.
The room was a good size but looked a bit on the tired side. The king bed was a big disappointment - basically two twins pushed together. I know hotels often do this, but in this case, one of the twin beds was about an inch lower than the other - which was obvious when sleeping - you couldn't stretch out and basically had to sleep on one side or the other. This should really be addressed by the hotel - its bearable for business travellers but I'm sure it could put a real dampener on a romantic getaway!
In addition, the curtains needed minor repair - some of the hooks were detached from the curtains and as a result the curtains couldn't be totally closed - not ideal if you need the room to be dark to sleep. A few other minor things could be fixed - such as obvious lack of dusting behind the TV - and old kettles, clock radios etc badly in need of updating.
Overall, greater attention to detail could make this hotel a lot better - the location is superb and with free breakfast, it can be good value. Until management addresses these issues, I don't think I would stay again, there are fresher and cleaner hotels in the vicinity around the same price point (admittedly not boutique).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Great pool scene, Pet owners