We stayed for one night over the long weekend and had a good experience. We also arrived early, and they tried to get us straight into the room but unfortunately it was unavailable (we hadn't expected it to be available!) But they checked us in, took our bags, and when we came back after hours of sightseeing we picked up our key and our bags were in our room - all very easy.

The room was nicely fitted out, hotel lobby was very impressive, serivce across the board was good and helpful. Hotel is also in a great location.

Only minor downside was drinks in the Level 1 bar on the Sunday night - I just dont think they had anticipated the crowds on a Sunday night of a long weekend, and they were woefully understaffed, which led to the staff being stressed, spilling drinks because they were trying to rush, etc. But it was understanable! The drink prices were extortionist, but that is what you get in a hotel bar.

We booked direct on the hotel website for $250, and I thought it was good value.

I truly enjoy my 4 nights there. Though it is a bit pricey, it worths every penny. The room is superb. Most staff are very friendly and accommodating. I really appreciate that they allow an early checkin, which is 10am in the morning. It is so helpful to travellers who just went through a long overnight flight. I have to say that the service I got here is way better than the Peninsula in Bangkok, where the infrastructure is brilliant but the service is just average.

Breakfast was included in the booking and the place is quite impressive. Pick a window seat and enjoy the lovely park view. I particularly like the abundant choices of juice.

The only negative feeling is I found some Asian staff a bit cool. During my check-in the lady at the counter rarely smiled. And when I enquired my phone bill, she gave me am impatient answer. I am also an Asian and I find it very strange. After all, it is just tiny thing and I would definitely return when I visit Sydney next year.

Really lovely hotel, in a great location.
The entrace to the hotel is just beautiful , sweeping staircase , marble etc.
Check in was good and they allowed us acess to our room a few hours before check in.
Room was lovely, good size, nice view of the park and a wonderful big bathroom, even a small walk in closet.
Breakfast was amazing - it was by far the best breakfast I have had in a hotel in Australia- try to get it included in your room rate.
Service was very good, staff very friendly and accommodating.
Location was fabulous especially for Sydney shopping
Would definately stay again

While the Sheraton compares favorably to the other five star hotels in Sydney, it fell short of what I expect from a premeire SPG property and International five star level of service.

I had two rooms during my five night stay. Upon check in the first night I was given a room with twin beds while my reservation was for a non-smoking king. I am a base SPG member (previously a Gold ). It was too late in the night to complain and get a new room. The twin beds were not suitable for a 6' tall person.

The room features, cleanliness and functionality were commensurate with a five star property.

When I changed rooms for the 3rd through 5th night I was told that they would roll my account into the new room. While on business I like to separate accomodation charges from food and beverage for my expenses. Upon checkout I found that my room was closed out and it was not possible to separate the bill without a manual invoice.

I had to leave before the day manager could whip up a manual invoice.

The concierge was capable and helped me with a movie reservation.

One of the low points of the hotel are the very ordinary service upon check in. No one helped with luggage on my way in or out. Not acceptable for a five star hotel.

The other thing is the very dear price for food and extras. Internet is $30, two trousers and three shirts was almost $70 standard service and a charge for excersise room if you are not SPG gold or above.

While the room service food was quite good, the price far excedes any of the other five star hotels I have been in Sydney; Hilton, IC and Swiss Hotel. There are better values in town. Drop downstairs on Casteleigh street and get an egg sandwich and espresso for $6!

If not for the poor welcome and check out experience, I would definitely stay here again on my return and eat out but I will try another hotel just because of this.

Caution if you are not on an unlimited expense account.