Our family of 8 (7 adults & 1 8-mo-old infant) enjoyed a 1-wk vacation in June. We were not very happy when we first arrived to find that they did not have the deluxe rooms available that we had reserved several months in advance. We were placed in smaller superior rooms for 2 nights until deluxe rooms became available, which necessitated a repacking & moving ordeal that was not enjoyable. However, with some pushing & Hugo's (the resort's Exotic rep) assistance we were well compensated for our troubles. We cannot say enough about the beach butlers & dining room wait staff who went out of their way to accommodate our every whim & request. Beach butlers, Heidi, Mario & Hans, were excellent. ALL of the employees were mesmerized by our 8-mo-old blonde, blue-eyed grandson & doted on him at every opportunity. The food was fairly good; however, service was very slow at times. And if there was a wedding reception going on, it got even slower. We used the ample buffet for breakfast until we discovered the "french toast berry & cream croissant" on the menu & fell in love with it to the exclusion of all else. My husband & I celebrated our 35th wedding anniversary with a vow renewal ceremony on the beach at sunset with our immediate family present. We did not request any services from the hotel or hotel staff & did not interrupt any other ceremonies that might have been going on. It was a very short & moving ceremony but was marred at the end by the interference of the wedding coordinator who insisted that we should have gotten permission & paid a fee of $1000 or more for the privilege of holding a private ceremony on the beach. It was very clear that the money was the real issue. We apologized & walked away with a very poor impression of the resort at that point. The La Mancha fast food bar was a delight, as you could get good snacks at any time of the day---ice cream, nachos, quesadillas. I can not say enough about how family friendly everyone was & how accommodating they were toward our infant grandson. They had cribs, strollers, bottle warmers, play mats & jars of baby food available at our request. The beach was beautiful & we were able to find 3-4 palapas in a row each day for our family to use, thanks to the beach butlers who reserved them for us ahead of time. We ate at the Blue Restaurant most nights & were pleased with the quality of food. When we ate at the Chill Mexican Restaurant we were surprised to find no Tex-Mex or authentic Mexican food on the menu and only ate there once or twice. All in all we enjoyed the whole vacation experience with the few exceptions that I have previously mentioned.

My husband and I spent a week at Azul in the middle of June for our honeymoon. It was our first stay at an all inclusive resort, but we had a fabulous time.

From champagne at check-in to the beach butlers, wait staff, and bartenders, the service at Azul was amazing. Everyone was friendly and attentive, and it just added to our wonderful vacation.

The rooms were fine, nothing super fancy, but with a beach like the one we had, who needed to spend time in the room? We spent most of our time lounging at the beach or pool, and ate in all of the restaurants multiple times. The food was good, and our favorite was having our dinner on the beach. The food was fabulous, and the service for that was amazing. It didn't hurt that there was a great sunset that night!

Even though the resort caters to families, all children we saw were very well behaved, and we definitely didn't regret not going to a couples only resort. In fact, after having talked to some other people who were staying at much larger resorts, we were still very happy that we had chosen a much smaller resort for our honeymoon.

For the most part it was very quiet at the resort, with the exception of a few larger groups that came in towards the end of our stay.

Alberto in the tequila bar was great to chat with, and we learned a lot about tequila!

All in all it was a great vacation.

We stayed at Azul from June 10-16 with a group of 23 guests (including ourselves) for our wedding. Overall, the experience was AMAZING and I wouldn't hesitate to go back to Azul.

Reception was easy, relaxed and very service focused. Cold scented towels, champagne and extremely friendly staff greeted us. The lobby is beautiful and has a very spa like feel.

I was a bit concerned with our room given previous reviews but I found it to perfectly fit our needs. King bed was very comfortable, not at all hard as mentioned in previous posts. We were in a "deluxe" room (#106) and had a fabulous view of the water. All of our guests rooms were very nice, and all clean and you could see at least some of the ocean from each. Other guests complained of the walls being a bit thin and noises being easily transmitted from one room to another, but we didn't experience this at all (likely because our room was on the end). Room was always stocked with plently of bottled water, sodas, beer, juice, etc. The IPod dock in each room was a MAJOR bonus. It was very nice to be able to set our own soundtrack in the room. Rooms could possibly have been seen as a bit on the small side, but since we spend very little time in our room, I feel that a huge room is a waste of real estate. Bathroom was modern and updated. We had a few problems with toilet clogging but they were addressed immediately by Azul staff.

This is a small resort so definitely no "Disneyland" feel. Pools are small and activities are pretty mellow. It was truly perfect for us, since we had so many friends and family to interact with. It was very intimate and personal. All of the staff learned our names almost immediately and made every effort to call us all by name. There is not so much to do here other than relax so for families with teenaged children or very active types it may be a bit too quiet. Again, completely perfect for us.

I a bit of a "foodie", and overall found the food to be much better than I expected. Food at Blue was my favorite and room service items were all very good. I did not order wine (as it was very overpriced) and instead took advantage of all of the yummy mixed drinks that were included. Azul offers all of the major "Top Shelf" liquor brands you'd expect to see in the US (ie - Gray Goose, Jim Beam, etc). They made delicious fruit based drinks and mojiots. Our last evening there we did a private sunset dinner on the beach which was included in our wedding package. The set up for this event was absolutely lovely and the food was exceptional! If you are celebrating a special occassion I would highly recommed splurging on this service. The special breakfast served in the room (again included in our package but available for purchase) was also absolutely delicious.

As everyone has mentioned the beach butlers provide a wonderful service and they were all warm, friendly and endlessly helpful. I am completely spoiled!

The wedding coordinator, Carolina, as well as Lomas wedding representative, Gilberto were both an absolute pleasure to work with. Our event went off without a hitch. Decorations were lovely, officiant (a female Mexican judge since we did the legal ceremony) was wonderful and easily incorporated all of the items we wanted. My flowers were stunning, which was a suprise since I had only arranged for the ones included in the package since I didnt want to spend extra. I used the resorts hairstylist, Anna, for my hair and it was absolutely perfect. I had forgotten the pictures of what I wanted and she still was able to create exactly what I had in my head. We had a private reception after the wedding and the food was again, MUCH better than I had hoped. Everyone loved it and we had a sound system to hook up our IPod so we could dance. Photography was done by Sol Tamargo (an outside vendor who no longer shoots at this resort due to there outside vendor policy). If ANYONE is considering getting married here, please feel free to email me and I would be happy to answer any questions you might have.

The only negative I have to report is that my Dad had some cash stolen from his wallet while he was away from his room. He did not have it locked in the safe at the time. He filed appropriate paperwork but the cash (about 250$ US) was not recovered. We used our safe for all of our cash anytime we were not in the room and did not have any problems.

A few people particiapted in the time share sales pitch and found it to be interesting (and not high pressure) but for those of us who were not interested we were not approached.

If this is an indication of the level of service at ALL of the Karisma resorts, I can't wait to visit their other properties!

We stayed at the Azul Beach Hotel from May 18-22, 2008. My now husband and I got married there during our stay. We brought 34 friends and family with us and we couldn’t have chosen a better place. The service we received was amazing to say the least. The food was fantastic and the presentation of the food was amazing. Much more than you would expect from an all-inclusive. The best part was there were no buffets (except for breakfast which had the buffet or a la carte option). My favorite restaurant was Tainan-very good sushi! The rooms were very nice and simply decorated. A couple of parties in our group did get put in villas 11 and 12 which were not as nice so I would try to stay away from these villas. The beach was beautiful and a good size from this small resort. Yes there is some seaweed but they are constantly cleaning it up and it is not an issue. The beach was not rocky at all. The beach beds were absolutely wonderful and we pretty much laid in them everyday. We never had a problem getting a bed, however we did become good friends with the beach butlers so that helped ;) The beach butlers were to die for. They always ensured that are drinks were full and they knew what we were drinking and would just bring us drinks when they saw us getting low. I must name a couple of the beach butlers since they were the best; Alejandro-he was amazing and so friendly that the beach would not have been the same without him, Mario-another sweetie who was so attentive, and Hans and Heidi who also did a great job. The other staff were also wonderful and it is true that they knew your names after the first or second day and would say hello to you every time they saw you.

Everything with the wedding turned out great, however I was not very fond of Carolina. I didn’t find her very helpful or accommodating. From what I was told she is moving to another resort and I believe her assistant will be taking over but I am not 100% sure. Everything turned out well but I didn’t like having to deal with her. The day of the wedding there were some issues with how the tables were set-up and she gave my family a hard time and was reluctant to do what we wanted. However, in the end the wedding was beautiful and as perfect as I hoped it would be. The violinist was amazing and I would recommend him even though it is a bit pricey but it really adds to the ceremony. Unfortunately they day of our wedding it was so windy that we had to have our dinner inside one of the restaurants rather than outside on the beach but it was still very nice inside the Blue restaurant. The wait staff during our dinner was great. Even though it was windy we were able to have the dancing outside on the beach and throughout the dance the waiters were serving us drinks ect. At one point we even had the waiter’s on the dance floor with us. We had booked a photographer and to be honest we had no expectations. She was very nice and shot the kind of pictures we wanted (more candid, natural shots). We were pleasantly surprised when they arrived the following day with the pictures printed and in an album. The pictures turned out great and we were very happy with them. I know other reviews complained about their pictures but we were very happy. I also got my hair done at the hotel by Ana and she did a great job, exactly what I wanted. Overall I would recommend this hotel to anyone and If you are thinking of having your wedding there I would definitely recommend it. Our entire group thoroughly enjoyed it and would all return.