This hotel is possibly the worst hotel I have ever stayed in and will certainly not be making a return visit. On the plus side Limone is a beautiful place and worth visiting. The hill up to the hotel isnt as bad as folks make out, given Limone is built on a hillside, its all uphill from the lake to most of the hotels, so if your not mobile, you will depend on a shuttle bus.

Back to the hotel. I booked a superior double room with a lakeside view. The website I booked from did not give me the option to add a child under 2, so I guessed I would ask for a child's cot on arrival at the hotel. When I made the request at checkin I was told that the room was too small to put a childs cot into and I should contact the booking company. The managers quote was "Its not our problem, the room is too small, you should have booked for 3". That got me worried given it was a superior room, yet not big enough to add a childs cot. We were told the hotel was fully booked and the room we were assigned was all that was available. We said fine, we'll take the room, the child can always sleep in the double bed with us. The room was very small, but we managed to push the 2 single beds toward one wall to make a 3 foot space between the bed and the sliderobe and convinced the management to add in a child's cot. Note that to get to the room we had to navigate 3 different stairwells - not really conducive to keeping an 8 month old child in a buggy. We eventualy used a fire escape in and out the hotel just to avoid the stairs.

The restaurant:
When you book a four star restaurant, you expect 4 start food. This is certainly not the case and a lot of the food is done on the cheap at the Royal. For breakfast you can expect to have concentrated orange and grapefruit juice served from a press button machine. I would have expected freshly squeezed juice available. Coffee is also served from a similar "push a button" style machine. Push button capachinos and lattes is just not what I expected. At the fresh fruit table, expect to find plenty of freshly opened tinned fruit, tinned pinnapple, tinned pears and tinned fruit cocktail.
Dinner wasnt much better, and expect a range of frozen veg to be served, and one night we ven were lucky to get Smash or the italian equivalent (thats powdered potato, just add water".
The head waiter we found not helpful and when we arrived with a buggy, he told us to leave the buggy outside and he put us in the corner of the restaurant which had very poor access given the seating arrangements. He did provide a high chair for us to use, but it was filthy. It had food from a previous sitting, and the lining of the seat had not been cleaned in a long while. When we went for breakfast the next morning, we refused to use the high chair and when to a part of the restaurant where we could use the buggy to feed our child. The head waiter got quite annoyed when we chose where to sit ourselves. After 2 nights we chose to eat in Limone rather than at the Royal. There are some really good restaurants in Limone and very good value.

The bar:
Expect a long wait at the bar unless your a group of young women that the waiters fancy. The first night we went there, it was a good 15 minutes before a waiter came to serve us, and a further 10 minutes after that before the drinks arrived. The next night, we waited again for 10 minutes before our orders were taken. This time we waited 25 minutes before the drinks arrived. This is not an exaggeration. I had even time to walk to my room and change my childs nappy and come back to the bar and still have a 10 minute wait for the drinks to arrive. We didnt return to the bar after that. Instead we went to bars in Limone where the service was far better.

Overall nothing above is what I would expect from a 4 Star Hotel. I would return to Limone, but never again to The Royal Village