Recently my husband & I and our friends stayed three nights at the Butler Arms Hotel. It was a very disappointing experience. While the rooms were nice, the service was very disappointing, with any and all requests seeming to be an inconvenience for the staff. Additionally, staffing was extremely minimal and largely very unenthusiastic, despite the fact that it was early in their season and there were few other guests staying there. The Butler Arms was the most expensive place we stayed during our two weeks in Ireland and we elected to stay in a "deluxe suite". Compared to our other experiences, including at world renowned Irish golf resorts, Butler Arms was considerabley more inferior in atmosphere and overall quality.

Arrived late and only stayed one night before moving on, so this is just a snap shot.

Room was a decent size (3 beds double & single), clean and quiet, ensuite okay but would benefit from a refurb. Had a sea view which was nice but would look better with the sun out (as always!).

The restaurant was okay, lots of fish dishes. Thought it was well cooked but a little over priced for the amount of food you got. The veg was a little uninspired, carrots & boiled potatoes. The breakfast was good though, full Irish, cereals, juice etc.

The staff were attentative and made sure that the restaurant still served us.

The public areas were traditionally decorated (patterned carpets and dark wood), with lots of photos with famous golfers (one of Michael Douglas & Catherine ZJ!). Indeed most of the guests seemed to be golfers, as to be expected in this area. Also some tour bus guests.

In summary, an excellent location both in middle of Waterville and on the Ring of Kerry, traditional (perhaps a little dated) interior, good basic food and good value for money. Good for golfers and dare I say it, the more mature visitor! Perfect for what we wanted: an overnight stay.

We stayed in a twin room for one night, as a stop over for the ring of kerry drive. The location is ideal.

Watervillle is a nice place, but unless you're playing golf, there probably isn't a lot else to do. However, for one night, it is nice, and we had a very enjoyable walk on the beach.

The hotel is nice and is clean and well presented. The room we had was spacious and had a good sea view (even though we had booked a standard room).

The restaurant was nice and the food enjoyable, although there wasn't much of an atmosphere.

The service in the hotel was ok and the staff were friendly enough. However, they probably weren't quite as friendly as the other hotels in Ireland we stayed in.

I would recommend this hotel to others looking for a stop over on the ring of kerry, or to those playing golf at the nearby course.

The view, the food, the staff--all wonderful! Will definately go back. Very clean also and the suites are spaceous and comfortable.