We are a family of four who just returned from a stay in the Bay Villas at the Kapalua Villas. We rented a two-bedroom ocean view villa through the hotel web site (Kapalua.com).
To cut to the chase right away, I was expecting, as per the web site description "Sweeping ocean views of the beautiful Pacific Ocean..." from our villa. Instead, we had sweeping views of other condos and an extremely limited peek view of the ocean from the dining nook of our ground level unit. I was so shocked by the lack of view that I called the front desk to say we must have been put in a partial ocean view unit by mistake. The manager indicated the Bay Villas are their "top of the line units" and yes we did indeed have an ocean view unit. I asked to be moved to a unit with an unobstructed ocean view and he said all two-bedroom units were booked and we couldn't be moved. So, this was one big disappointment.
As for the unit itself, it was very spacious with two-bedrooms and three bathrooms. But, it was an outdated, luxury wanna-be accomodation. The dresser in the kid's room was completely unusable with drawers that tilted precariously and threatened to fall on bare feet if used - the slides were partially broken and there were no drawer stops. Two of the three sink stoppers did not work. The kitchen knives were low quality and some basic knives - like a bread knife - were missing. There was no cutting board to slice fruit or cut bread for sandwiches. The bath towels were small. Although I must say that the two main bathrooms themselves were beautiful with the showers in a large tiled area surrounded by wood. The closet in one of the bathrooms had folding doors that kinked the wrong way and were difficult to open.
Good things about the unit included a washer and dryer with soap, full kitchen with dishwasher and soap, air conditioning (although it was too loud to use during the night), lots of closet space, and plenty of room to spread out.
Overall, the area is beautiful although it was quite windy every day we were there. The kids swam at the D.T. Fleming beach and Kapalua Bay and preferred Kapalua Bay for the clearer water that was good for snorkeling. The Ritz pool was available to us (there is an $18/day resort charge) and the kids enjoyed that also although it is difficult to find a chair out of the sun unless you rent one with a shade.
We took a shuttle to the Maunalei Arboretum Trail and enjoyed the walk so much that our group was motivated to hike all the way back to the resort (about 6 miles). I recommend doing this in the morning while the day is cool. We had lunch at the Honolua Store which has a great selection of breakfast and lunch items that I recommend highly - you order at a counter and eat at tables outside.
For general info, there is a Safeway in Lahaina to stock up on groceries and a Costco near the airport where someone in our group said they stop at to get snorkeling gear.
The kids really enjoyed the stay but I would be extremely hesitant to return to the Kapalua Villas. Maybe it works better if you book a Gold Villa - another family in our group booked a Gold ocean view unit and had a wonderful view and a more luxury feel. At a minimum, maybe you should always specify a top floor unit to at least have a fighting chance of getting a view.
4 Reviews
185 Reviews
39 Reviews





Cleanliness
Business service









