The hotel has really improved from years ago and service does come with a smile! The room was comfortable with plenty of space (room 173) Staff were very helpfull and made our stay relaxing. The spa was a welcome to us with the cold wintery weather outside. Dinner/Dance was busy on the evening and food was of a good standard. It was full and so we ended up waiting 45 minutes for our starters. All in all a perfect hotel to wind down and relax. We will be back again to sample the spa and all the other amenities.

Oh dear. English hotel. In other words, overrated and expensive.

To be fair, the weather was rotten. This however did show up the poor workmanship; the car park's tarmac is uneven, and large puddles form. This is a real nuisance (and this is a 4-star hotel?). And since December in England is dark, I could not step outside to admire the river.

The worst aspect was the A/C. Even when switched off, there was a constant hum. The first night I slept badly. The next two nights I had to use earplugs.

On the plus side, the swimming pool is big and nice. The gym is OK for a hotel gym.

Service? On two of the days, the newspaper I'd ordered was never delivered (but it was charged to me, of course).

My room was standard. Size OK, nice big flat TV, coffee and tea-making facilities.

We booked this as part of a Legoland package. We found the rooms really comfortable and quite stylish. The hotel was able to give us adjoining rooms for the children which lots of hotels can't do. The reservation staff were really helpful getting the legoland tickets to us during the postal strike. One of our children was sick while staying and again they were incredibly helpful.

My Husband and I booked the Runnymede Hotel for our wedding in November 2006, we had the Magna Carta suite which over looks the river Thames.
The night before my Mum and stayed at the hotel and had a great modern comfortable and clean room with river views. Breakfast is included in the room price but of course I didn't eat much on the morning of the wedding although the day after I did and it was extremely good, hot full english is provided along with continental and fresh fruit.
From start to finish we were treated like royality by the staff, and I can't praise them enough they done a fantastic job, nothing left to chance and took away all our worries on the big day making it run without a hitch.
We were asigned Phil Noel as our wedding co-ordinator and we owe him everything, watching him work was just J Lo in the movie! He even stayed over night so he could be on hand the following day.
If your considering having your Wedding at the Runnymede do it.