After an awful stay at Ramada parkway leeds the night before, this hotel cheered us up. While the place needs a bit of a refurb, the attitude of the staff and the great breakfast cheered us up. We phoned ahead to say we'd be late arriving, and the young lady on reception was very helpful and volunteered to make sure we would get something from room service even though it ended at 9pm. On arriving, staff went out of their way to accomodate us, offering a tray from the restaurant in our rooms, room service or a bar meal. We had the steak sandwich which arrived quickly and was very good.
My twin bed room was ok. I would have preferred a double bed, and the TV has seen better days. You have to go out of the building to reach some bedrooms in the extension, and it was raining that night.
Breakfast was excellent, smoked haddock and poached eggs were top quality, toast from good bread rather than sliced rubbish. It's a pleasure to find a hotel that takes pride in the quality of food ingredients.
While waiting later in reception, I overheard staff dealing with a customer who wanted to bring a dog which needed some looking after. The good humour and attitude of the staff was once again in evidence. I had been disappointed with McDonald group hotels after an awful stay at Savil Court Egham, and a so-so experience at Bobsleigh Hemel Hempsted, but this place made me reconsider my opinion.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.