Stayed here for 2 nights from 3rd to 5th Dec. I agree with other reviews that it is more of a 3-4 star hotel rather than 5*. Room was basic and the double bed was really small. Bathroom was clean but there was mould on the grout and tiles were cracked. Breakfast was really good - buffet style with lots of different kind of bread, juices, cereal, and a vast selection of hot and cold dishes. We had lunch once in the main restaurant downstairs which was ok. Had dinner at the terrace grill bar with lovely views and fantastic service though I must warn that the terrace grill is definitely not for people on budget.

Location wise this hotel is very well placed compared to Marriott/Sheraton or Ritz but I dont think I will be returning here given the choice.

I was hesitant when booking this hotel, not knowing much about it. I chose it for what looked like a perfect location for a quick trip to Lisbon.
While the hotel itself derserves a 3-4 stars for appearance, as everything needs a little updating, it more than makes up for in service. The staff was absolutely fabulous regarding every request we made. First of all, I had booked a junior suite, but upon arrival they upgraded us to a 3 room suite with a living room, bedroom, huge marble bathroom and a large foyer. The bathroom had a separate tub and glass enclosed shower, and top quality toiletries. Maid service was twice daily, and every afternoon around 5 pm, china plates with linen napkins were left in our room along with a large platter of wonderful flaky pastries.
The main restaurant off the lobby, which serves breakfast, lunch and dinner is quite beautiful and has floor to ceiling glass windows overlooking the Avenue da Liberdad. The food was just so-so. We found many great little restaurants within a 10 minute walk of the hotel.
After seeing the Sheraton and the Ritz I would still choose this hotel again for the location and service.