The hotel was booked with our Eurostar travel. There is no way this is a 5 star hotel, more like a 3 star. The public areas are nice, but the bar is dreadful with a strange smell that does not encourage you to linger. There are supposed to be bar snacks but if you don't want a club sandwich you are struggling. The restaurant looks inviting but the seats are dreadfully uncomfortable and we had to wait nearly an hour for our lunch even though the place was nearly empty. I do not eat meat and, because the menu never altered, I ate the same thing each time. Soup of the day was always leek and, like the rest of the food, was not very appealing. The check in staff and porters are pleasant enough, but the staff lack smiles and professionalism. The room was quite austere but the beds were wonderful, very comfortable. The lifts never worked properly and it was hit and miss whether we reached floor 5, sometimes we did, and then could not get out as the lift door did not open. People were coming out of the lifts ver cross indeed. As a retired travel agent I choose my hotels carefully - this time I made a mistake, and would certainly not stay there again.







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Check in / front desk
Service
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