The hotel was walkable to most attractions, clean, fairly spacious and we were lucky to get a room that overlooked the canal.
Reception staff were very helpful and cheerful and indeed the breakfast staff were too. We ate the first breakfast at the hotel (quite a lot of choice) but there are many small cafes locally that serve a decent breakfast for under 10 Euros which is half the price of the hotel.
The only downside was the lighting in the room wasn't really sufficient and there was an overall smell of dusty hoovers but nothing too horrible!
I would definitely stay there again - price wise it was much better value than others that we looked at.

Well, we arrived to the American on a Saturday. After a flight, you want to get to your room & relax, right? Well apparently they had overbooked for our first night & we had to spend the night at a different hotel across the street. There was some back & forth because we really weren't too pleased. Well they definitely did right by us. We got an upgrade as well as the overbooked night comp'ed. We were upgraded to a junior suite which was absolutely beautiful. We also enjoyed breakfast there every morning which was absolutely lovely.
After all of that, though, there is no denying it, the hotel is GORGEOUS. We really loved it. The service is fantastic, the staff very friendly & helpful, and the facilities really great- the gym, the restaurant, the bar.
The location is just great, too. You walk out the door to a lot going on but we liked it because you aren't in the center of everything all the time. Really fantastic. Highly recommend!!

Good location, but our so called luxury room was a converted meeting room with a bed that dropped from a cupboard. The bathroom was too small and it was virtually impossible to get into the shower as you had to jump the toilet. The worst thing was housekeeping banging incessantly on our door at 8.30am on Sunday morning wanting to clean. The room smelled of cigarette smoke as the airconditioning was poor. I raised all these matters with the desk but didn't get the promised response on the day or subsequently.

Hotel is well situated. Receptionist and concierge very professional.

Room clean and no complaints other than there is insufficient lighting in the entrance to the room, difficult to see into wardrobe or the full length mirror.

The room was really quiet. Cocktails at 10 euros each are not cheap, but they were some of the best cocktails we've tasted. Trams 1,2 & 5 are right outside the door and take you to and from Centraal station.You can also do the canal trip right outside the door.