we booked 2 rooms for December 31 since we wanted to spend a memorable New Years' eve somewhere nice. We had been at this hotel's restaurant and bar before and I had like both, as well as the reception area, which were very modern.
On our arrival's date, we weren't shown to our room neither something I don't think you do in any 4* hotel. That alone wouldn't at all be that bad, hadn't we open the door of the room to step into a 70's decorated (not 70's-like, but decorated in the 70's!), crammed and ridiculously ugly room. The view was from a roof at the back of the building, but we hadn't booked a room with view of the lake, so I cannot complain.
The room felt stuffy and we decided to ask if there was another free room, which of course, there was not, being New Years' eve.
The bathroom was out of a motel 6 in the 70s, awful and with a plastic courtain that clinged to you when showering.

The bed wasn't unconfortable but the rest of the room was, with only a very small mirror under a dim light.

We were stunned at the fact that this is a 4* hotel, in Switzerland, a country that brags about his hotel excellence....so who gave them the 4* stars? Or were them given to them in the 70s and they still have them since then?

Upon check out the next day, when confronting the person in charge at the front desk, with an unapologetic glance she told us they (the management) were aware of their shortcomings). I don't think this is an answer to give to someone that has booked a hotel and payed dearly for a packaging (New Year's eve Ball +gala diner +room) for staying in a 21/2 room. If you check their website, you'll see a "***" beside the description of the room, but of course there are no pictures of THOSE rooms.
Oh, they do have lovely rooms, check out the design ones, but they don't tell you they will put you in the back of the hotel in a closet-like -albeit an old one- cubbyhole.
I find this is a chicanery and I cannot recommend this place where the management doesn't even care what the customers think but only want to fill their rooms without investing a penny on them and this is a EUR 173 room.

When I stayed at Seeburg Hotel back in November 07, I was traveling with my close friends (mostly 18-20 years old like me) from my college- Glion Hotel School in Montreux, Switzerland.. being teenagers we're not really picky or expecting a lot.. but this hotel definitely lives up to its name. In my opinion, I don't think that it's a 4 star hotel at all.. I would definitely rate it as a 4.5 star hotel.

Location:
To be honest, this hotel is quite far from downtown Lucerne. Taxi costs about 28 CHF. You can also take a bus from the train station, as there is a bus stop directly in front of the hotel - the bus stop name is "Hotel Seeburg". The journey takes about 15 min from the center of town...

Check In:
When we arrived, we found the hotel decorated with all the beautiful holiday lights. Check in was done in a very quick and smooth manner and the staff were extremely friendly. We booked the Christmas Package, which includes breakfast, a deluxe room in the Chalet, welcome drinks (4 glasses of Laurent Perrier Champagne).. all for only 225 CHF a night!

Room:
The rooms were fantastic. (See pics). It is of resonable size and has a small and cute balcony facing the lake. Since this is a deluxe room, I guess they were recently renovated. The bathroom is huge, as most people agreed. It has double vanity and all the bath products/other amenities.

Service:
The service here is very friendly and the hotel itself has a very cosy feel. I would always see the owner walking around and greeting the guests (including us.) It's very rare these days for you to see a hotel owner walking around and communicatingw with the guest on a daily basis. Everybody here is friendly and even though we were teenagers, they treated us very well.

Breakfast:
Amazing! See pics.. So many choices to choose from. Unlimited eggs made a la minute! The buffet was great and the restaurant itself was very nice too.

In summary.. my friends and I were very impressed with this hotel. For the price we paid for, we felt that we got back in return was definitely more than what we spent. I will definitely come back and stay here again next time I'm in Lucerne. The only drawback is the fact that it is a little bit far from the city center. However, with the bus stop right in front of the hotel, it's very easy to get to town and only costs you 2.5 Swiss Francs!

For my last night on a recent trip to Europe, I stayed at the Hotel Seeburg and it was the perfect way to end a great holiday. I booked through a discount website and wasn't sure what to expect, but was delighted with the room I was given - overlooking the lake with a balcony and a spectacular view of Mount Pilatus.

The room was large, spotless, flooded with afternoon sunshine and had the bonus of a bath for a last relaxing soak before the 47-hour trip home to Australia. The building dates from the 1960s and you could tell, but it had been renovated so as to feel comfortable and modern without sacrificing some of its quirky charms (the bathroom had a slightly retro feel, but I loved that).

I ate at the restaurant downstairs (not the Alexander, the other one) and it was fine - the wine (local) and the dessert (blood orange sorbet) were both particularly good and the prices not completely outrageous. I missed breakfast in the morning as I had to catch a 5.30am train, but the hotel obligingly packed some sandwiches, fruit and water for me to take on my journey. Actually, the staff were extremely helpful throughout.

The only drawback that I could see was that some people might be put off by the fact that it is not in the centre of the city and you have to drive or catch a bus there. This didn't faze me at all (but I did stay in the city centre for two nights before moving to the Seeburg for the final night splurge, so I didn't feel the need to be right in the heart of things).

The Seeburg was one of the accommodation highlights of my trip and I would definitely recommend it - and stay there again.

We stayed in Hotel Seeburg for 4 nights, as part of a rail holiday. There were 3 of us, my wife, our daughter and I. This was my retirement holiday.

The location of the hotel is very good, all of our group had rooms which faced onto the lake, Mount Pilatus is directly opposite.

The dining room staff were very friendly, helpful and co-operative. We do not speak German but there was no problem. I am allergic to feathers, on requesting polyester pillows we thought there might be a problem. That was resolved.

The food was very good, we thought Swiss wine, which is not exported, was a bit on the pricey side, nevertheless it was good.

Our rooms were comfortable, internet access was free.

We would return to both Lucerne and the Seeburg.