Rude,
We heard from other reviews that front desk was rude but location good. We are easygoing people so thought that location was paramount and we could handle front desk with a sunny attitude....Wrong! Don't stay here, rude im still in shock because it felt so personal. We check in during the day (don't know if it's a scam but were told our res has been cancelled) so asked were we could find an international calling card and were told over there as he walked away! Where the heck is over there when you just got off a taxi from the airport! No help No service You are soooo on your own at their mercy. We were offered a room for 200 euros, please, we had already paid from home and felt this was a cashgrab. After sorting thing out with our travel agent they finally came to tell us our room was ready and that there was "a" mistake, not theirs, no apologies just attitute and the front desk guy did not look us in the eye for the rest of our stay, why would that be??? Don't trust a word they say, some front desk people said it was impossiple to walk to the trivi fountain and others said it was a ten minute walk, if you stay triple check all info and even then you will get mixed info. It put a sour taste in our mouth and would spend the extra dough to stay in another hotel, that is my only regret about rome. The rooms are super tiny and the location while good is not great so fellow travellers keep shopping you can do better than this for that fabulous european vacation!

This hotel was a huge disappointment for us. Our room was very small - no table and chairs. Just a small chair and then a desk and chair. Just seemed cheaply appointed for the price and area. The bathroom was small. All of this would have seemed insignificant if the food had been any good. The food at this hotel is terrible!!! Everyone in our tour group was complaining about the food and two couples even left to go eat somewhere else. Also, it would be nice to come down to the lobby area and have some sort of reception area where we could at least get a cup of coffee. The coffee in the restaurant was 2.50 Euros for about 2 tablespoons of horrible coffee. This place was conveniently located to shopping and restaurants. We definitely would not stay here again.

Stayed here for 1 night at the beginning of a Trafalgar Tour. The lobby and restaurant were very striking in appearance and the service at reception polite and efficient. The room was tiny as we had come to accept as standard in Italy. The bed took up most of the room with only a small gap at the end of the bed to walk around. The maid burst in on my husband getting dressed as she didn't knock!

I come to the Jolly often for business. The best part is the location - it's hard to beat...close to restaurants, shopping, and tourists attractions...most things in Rome are within 30-45 minutes walk, and there is plenty within the 15-20 minutes vicinity to keep you busy. Bathrooms are always clean and stocked with extra amenities. That's about it for positives...the negatives - the hallways smell which reflects the overall cleanliness of the hotel...I dont think the rooms ever get a good scrub-down. That, and the front desk staff is probably the rudest i have ever seen at any hotel...then again, its typical italian customer service...i.e. non-existant...if you come to Italy with the "custome is always right" attitude, you are going to be fighting an uphill battle...try to go with the flow and have a sense of humor...and on that note, despite that fact that most front desk staff with stand there for five minutes and look busy before acknowleding you, there are a few kind ones with some charm.