I was on a hen weekend for 4 nights with 15 other girls at this hotel and when we arrived at the hotel the reception staff were friendly and the rooms were clean. We were all inclusive but there was not much choice of food although some days were better than others and most of it was catered for Spanish guests. Snacks at the bar were catered more for British guests and were available when the restaurant was closed. The choice of drinks were varied and the bar was always open so no complaints there. I hired a safety deposit box on the first day thinking it would be safe, how wrong I was. I returned to my room after the first night out to find my money gone except 10 euros which had been left. I went to the room next door to tell my 2 friends only to find that they also had money stolen from their room, they didn't have a safety box but their money was well hidden. The following two nights another 3 of my friends had all their money stolen from their rooms. This always seemed to happen after we went out at night. It had to be a member of staff as there was no forced entry, although out of the 4 rooms that money was taken 2 rooms had balcony doors which did not lock on one side and made me wonder if this was how the person gained entry (we were on the fourth floor). We complained to the staff but they couldn't speak English and were very rude and abusive when we suggested that it must have been one of the staff who worked there. We spoke to a group of English girls there who told us that they also had money taken from their room so we came to the conclusion that we were targeted because we were a group of young girls and were seen as easy targets. I felt very disappointed and it ruined my holiday. Benidorm is a great place in general but I will never return to this hotel and others should beware before booking a holiday at this hotel especially if you are a group of young people.
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