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Hotel Ritz Madrid: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 80 Reviews
5.0 of 5 stars
44
4.0 of 5 stars
13
3.0 of 5 stars
8
2.0 of 5 stars
7
1.0 of 5 stars
5
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#24 of 428 hotels in Madrid
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 165
  • Address: Plaza De La Lealtad 5 Madrid 28014 Spain
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Opposite the Prado and the Thyssen Museum, the Hotel Ritz is frequented by the crowned heads of Europe. The standard of its service and unrivalled... This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Allowed Restaurant No Room Service No Swimming Pool
Check Rates: $526 (€381) Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Hotel Ritz Madrid

( 2-6 of 80 )
“Rooms need work but the restaurant was terrific!”

Hotel Ritz Madrid

3 of 5 stars
Cape Cod MA
Jun 21, 2008
2/4 found this review helpful

As other reviewers have indicated, this is not the Ritz experience most of us are used to. Decor is dated, rugs seem ancient, the overall feeling is very heavy. Our bathroom (in a deluxe room) was bizarre: a phone booth sized shower stall with no light (shower by feel), and a closet containing the bidet and toilet, so small that your knees hit the wall when you sat on the toilet. The location is great. I'm not sure I would do Madrid if I planned another trip to Spain...it is just another typical European city...loud, polluted, expensive. The Spanish are very proud of their art and should be but that is the only real attraction. Also, remember that most everything but the museums close at Saturday lunch for the rest of the weekend so there's not much to do!
The terrace restaurant but even more the garden restaurant are just delightful. And they know how to make a terrific American martini! We spent an entire evening (7:30 to 1 am) with friends ordering successive rounds of tapas then dessert in the garden and the staff and food were both terrific.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elisabeth_7's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 50-64
Member since: July 11, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Girlfriend getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
Management Response
Alexgonzalez, Management Rtiz Madrid
(Management representative)
Sep 3, 2008
Dear Elizabeth,

Thank you very much for your feedback and comments about your stay with us.
At the Ritz our aim is to exceed the guest's expectations and we feel sad when we do not achieve our objective. I would like to have had the opportunity to listened your comments during your stay and tried to satisfy your final global impression. We are working in order to maintain and elevate quality, product and service every day.

Thanks again for your comments.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $526 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Loved the Ritz in Madrid”

Hotel Ritz Madrid

Jun 8, 2008
1/1 found this review helpful

The Ritz in Madrid is absolutely a world class hotel. We had a wonderful week in Madrid and its location is the best to visit what everybody seems to agree are some of the very best museums and art collections in the world. The entire hotel is beautiful. Minor problem: the breakfast room seems to not be able to accommodate many guests and they make one wait much too long for a table. I think that is not acceptable for such a great hotel. So many tourists were very upset at the long wait. For breakfast! This hotel is of a much, much higher category as the Ritz in Paris, no doubt about it.

  • This TripAdvisor Member:
    • Liked — The hotel itself, as well as its excellent location, very helpful courteous staff
    • Disliked — Breakfast served in a room that cannot accommodate many guests at the same time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karin246's Summary
Date of Stay: March 2007
Traveled with: Family (extended)
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: March 10, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Shopping, Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: $526 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Could Use a Few Updates, but Still a Great Hotel”

Hotel Ritz Madrid

5 of 5 stars
Fairfax, Virginia
Apr 9, 2008
2/2 found this review helpful

The Ritz Madrid is truly one of Europe's grand old hotels. It is in a beautiful location, right across the street from the Prado Museum (which really is a must-see), and very close to shopping, the city's main park and many other of the city's best sights.

Service is what you would expect from a 5-star property. Front desk, concierge, doormen/bellstaff, waitstaff and housekeeping all performed without flaw.

Amenities are all very nice, although expensive, but that's what you would expect in a hotel of this sort. With $/Euro exchange rates what they are, a cosmopolitan in the hotel bar cost about $35. It was good, but not that good. At any rate, it was all a part of the grand experience of staying in one of Spain's great old hotels.

Several posters have commented on the need for some updates, and it is true that there is some worn carpeting and dated decor, but for us, that was a part of the charm. Also, the bathrooms were designed during a bygone era, and the hotel has done a reasonably good job of updating them for modern conveniences, but it is still an old hotel, so everything is not quite as modern and convenient as you might like. If you must have everything completely modern, new and fresh, then this place may not be for you. For us, it was perfect and charming. Will stay there again, given the chance.

  • This TripAdvisor Member:
    • Liked — Location, Staff Service
    • Disliked — No complaints
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spyderwood's Summary
Date of Stay: April 2008
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 50-64
Member since: April 10, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $526 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“The Grand Dame of Hotels....stepping back in time!!”

Hotel Ritz Madrid

5 of 5 stars
Northern Ireland
Apr 2, 2008
2/2 found this review helpful

The Hotel Ritz in Madrid is the grand dame of properties being one of the three " true" ritz hotels of the world .
The feeling of style, sophistication with a really strict dress policy is eveident from the moment of arrival.
The rooms are palatial Marie Antoinette in style and if your very lucky you will have a magnificant view of the wonderful "Pradot" museum.
The hotel is totally original with many of the furnishings in place.
The "shabby grand " you see may consist of hand woven, persian silk carpets.
The team of concierge are truly skilled, trained and knowledgeable as I learnt from my unfortunate need for urgent dental treatment.
The rooms all have marble bathrooms complete with luxurious towels and bulgari toileterries.
The lobby having been refurbished is equally palatial but somewhat brass and glass smacking of 80s refurb!!
The RItz as you would expect is expensive but nonetheless an experience to do at least once of more if your credit card allows!!
Our dinner was sumptious and fine dining but I left feeling hungry.
The wines listings were vast but expensive.
The only dissapointment being breakfast which has not entered the 21st century and doesnt quite know if it is Spannish, English, or German in its food offerings.
I hear they are planning a facelift which I look forward to viewing again sometime.................GO and Enjoy.......................

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Objective37's Summary
Date of Stay: March 2007
Member since: August 12, 2007
Was this review helpful? Yes No
Check Rates
Average price*: $526 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Elegance and style”

Hotel Ritz Madrid

Mar 27, 2008
3/3 found this review helpful

This hotel is the epitome of elegance, The public rooms are magnificent but comfortable; the staff are plentiful and very helpful and the rooms have a charm and individuality that you don't often encounter nowadays. Some may find it all a bit dated but, to me, that was one of the attractions of the place. Mind you, it's very up to date in many ways - including the presence of a Nespresso machine in the room complete with a huge selection of coffee types. And despite what people say, they appear to have no difficulty with jeans or tieless and jacketless men in teh public areas.

But be prepared to pay high prices for food and drink; you are paying for the surroundings and the legions of staff !

If orange juice at 14 euro or breakfast at 48 euro does not appeal, a delicious breakfast at a fraction of that price can be had at "Mallorca," an upmarket deli. a short walk away at the beginning of Calle Serrano.

  • This TripAdvisor Member:
    • Liked — The pampering
    • Disliked — The price
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irishguest's Summary
Date of Stay: March 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: September 17, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Shopping, Other
Was this review helpful? Yes No
Check Rates
Average price*: $526 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Hotel Ritz Madrid

( 2-6 of 80 )
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Hotel Ritz Madrid Also Known As

Address: Plaza De La Lealtad 5, Madrid 28014, Spain