I booked this hotel for a two night stay and had a confirmation email but no reply to a query that I made. Three days before I was due to stay there, I sent another email with the same query only to receive a reply cancelling my booking. I called the hotel and received the most atrocious attitude from the reservation staff. This was further matched by the attitude of the manager. She made no attempt to rectify or apologise for their mistake. She simply blamed it on their computer system. They had cancelled the booking and made no attempt to offer an apology. Fortunately, I have been able to book another hotel and would not recommend anyone booking this hotel. The staff are completely inept with absolutely no manners.

While this hotel looks modern and well designed, nothing can make up for the absolutely atrocious service. When I arrived, the internet was not working. I asked what the problem was, I was told..."it has been down all day....this is Spain !!".

The reception desk were decidedly unfriendly and unhelpful. A fax that was sent to me was not delivered until 3 hours after being sent, despite repeated requests from me as to whether it had arrived or not.

When I tried to send a fax, I was told the machine was broken and they did not know when it would be fixed. I responded by saying that the technical shortcomings of this hotel were unacceptable...first the internet didnt work, then the fax machine was broken...i was then told that the internet always worked and that no one else had complained about the internet.

Anyway, I then asked where else I could go to send my fax. I was told, "go to the cathedral. there is a fax place near there." i asked for more detailed instructions, e.g the name of the place, exactly where it was located etc....i was told to just go to the cathedral and I would find it.

I went to the cathedral and of course couldnt find it. I did, however, find the Hotel Colon, who, while having an operational fax machine, advised that it was reserved for guests only. They immediately pulled out a map and gave me specific directions to a 24hr office service, which by the way was nowhere near the cathedral.

I will never stay here again. Absolutely abysmal service.

I would highly recommend this hotel. It was perfectly positioned for getting around Barcelona. Central and yet quiet. The staff were helpful, and friendly. The facilities were excellent; the room was clean and well furnished. The breakfast was first class. In all this hotel was excellent all round and good value for money. I will certainly be recommending it and revisiting it myself.

I've just spent 3 nights at the Grand hotel central in barcelona and the least i can say is that i have mixed feelings…If you are looking for good service and friendly helpful staff then this hotel is not for you! The building is quite nice though and the" design" interiors quite impressive at first but if you look carefully you ll notice that they ve been using poor quality materials a bit everywhere and particularly in the corridors(extremely dark and gloomy by the way) and in the rooms( black polystyrene ceilings…) The restaurant room is much more pleasant. Breakfast is ok…there is choice, but nothing is particularly good. BUT THERE IS THE SWIMMING POOL AND THE STUNNING VIEW ON BARCELONA…But don 't get too carried away: it is small (10m/4m) and not more than 20 people can bask in the sun around it, the area is small too and overcrowded when the weather is fine. In a nutshell, really poor service, expensive for what it is, but a nice but small swimming pool with a view. Worth trying for one night in summer maybe but it must be bleak in winter. I will not go there again as far as i'm concerned.