Upon arrival I was informed by the front desk clerk that two online reservations had been made, less than one minute apart. I received only one confirmation. Although we stayed at the hotel as we intended, they chose to charge $340.00 cancellation fee in addition to the applicable charges. I found this to be extremely unreasonable, but got no satisfactory resolution. Best Western refused to be involved at all, even though it was through their website that the reservation was made.

My wife and I booked at BEst Western REgina and we spent 5 nights there and then we moved to Hilton at Diagonal.

There was a big difference in the staff friendliness.
First of all, the porter did not help. No one helped/cared about getting out luggage to the room.
The receptionist was as careless as can be and hardly gave away a smile.
When we checked out, they did not even smile!
You could hear toilets flushing from the room. You could also hear the music from Place Catalunya.
When we were checking out, we had my wife's laptop with the rest of the luggage and it was stolen from inside the hotel!!! There was no security/doorman. Anyone could walk into the hotel and up to the elevator.
When we told the reception about the stolen laptop, he did not care!
We are so disappointed by such an attitude.
Hilton Diagonal is much better and provides rates almost similar. Of course, it is a bit away from the tourist area but the service is worth it!

We stayed in this hotel for a week and would return next week if we could. It is located just off the square at the head of the Ramblas. Although it is city centre the double glazing makes it sound proof. The staff are the most friendly you could meet, gracious, and very helpful reception, bar, breakfast room, chambermaids. Some of the rooms are a little bit small but when we requested a change we were accommodated with no difficulty to an excellent room. Our friends got 317 and we were really jealous - it really is a suite. The breakfast runs from 7 -12 and given the range of choices it would take you that length of time to sample everything scrambled eggs, bacon, sausage, ham, cheese, croissants, several types of cereal, fruit, cold water, fizzy wine, toast, mini pizza, salami, yogurt, and more. A pleasant surprise is that the hotel offers free access to a fitness suite complete with swimming pool just five minutes away. The hotel has free internet access and morning newspapers. The price was very reasonable given the location and the comfort. A real jewel and definitely worth a stay. Since New Orleans is temporarily out of order the hotel Regina in Barcelona will be our favourite place for a time together.

This hotel seemed to be a very good value. We had a very large room over looking the street for about 100 euro. The room was extermely clean and quiet and the staff was very courteous. The hotel is in a great location just off Catalunya Plaza and a Starbucks is right around the corner. The hotel next door has a nice bar and was serving sushi, which provided a nice break from stale bread ham sandwiches and cuddle fish.