Our stay was very enjoyable. As Senior Hilton VIP we were upgraded to one junior suite and one normal Quen room on the excutive floor. The staff everywhere was very helpfull and polite. The rooms were spotless; the bathrooms were small but efficient use of space allowed to have a nice soaker tub.
The breakfast buffet was excellent and the lounge treats were generous, including free liquor.
Due to extensive construction work in Berlin it was a bit challening to find the hotel. (Herz at Tegel did not provide clear instruction) The location is great.
There is only one suggestion: provide onions and capers for the smoked salmon =).
If booked early, rates can be as low as 50% off and in general Gold & Diamond members will be upgraded so I would gamble on a room rate without breakfast. Compared to other hotels the rates are normal for the location but services exceed the standard of other hotels in the same category.

Beautiful reception and nice, clean & tidy rooms.
The hotel is in a very good location in walking distance to shopping and many sights.
The staff are friendly and welcoming, and the breakfast buffet is one of the best I've had.

It’s a typical Hilton, ideally located within walking distance of the main sights with Checkpoint Charlie just 3 minutes walk away and the underground station (Stadtmitte) directly outside the door. I recommend you buy an underground pass from the airport on arrival, to cover the days of your stay.

Breakfast was fantastic, a generous choice for all palates, so take the breakfast option when you book. There are also many good quality restaurants close to the hotel.

The pool is a nice bonus, remembering that this is a city centre hotel, not a leisure spa.

Rooms are as you would expect from a Hilton: TV, expensive mini-bar, safe, room service, bath robes, etc.

Stayed at Hilton for 4 nights just before Easter and very impressed. Arrived on overnight train from Paris and called in at 8.30am to drop off bags but were taken straight to our room by seriously friendly staff and were unpacked and on the streets by 9am. The hotel is an old Four Seasons and a cut above your normal Hilton. We travel a lot - business and pleasure, everything from basic bed and breakfasts to five star hotels - and the bedroom ticked all the boxes as did the public areas - don't really understand some of the more lukewarm comments about this place! Breakfast is a more than generous buffet spread and sets you up for the rest of the day - well worth trying to book the pay in advance bed and breakfast package. Pool more than adequate - remember it's not a leisure centre it's a hotel. View over Gendarmarkt while you're eating breakfast is fantastic - very difficult to beat this breakfast room location. Just around the corner from Checkpoint Charlie and the old East Berlin has got to be the best part of Berlin to stay in. And an underground right outside the hotel front door - well one of them - just be careful to go up the right steps - there's loads of exits from one underground and you can end up several minutes walk away from the hotel if you choose the wrong one! We're going back in October with our 14 year old daughter.