After being there before and had a great time I had a return visit - this particular weekend was a very busy weekend . The location is great the town centre on the doorstep so no worries about cabs and they have the entertainment in the hotel so no need of going elsewhere. The bar got very busy both nights due to a good ballad band on each night. The decor is a bit tired in the hotel itself and the rooms definitely need some change but on speaking with one of the managers during my stay they were going to undergo a major redevelopement over the winter and opening a brand new 4* hotel in March 2008. Again I found the staff exteremly pleasant and I hope to return to see the new changes for myself!!!! Will keep you posted.

I stayed in this hotel last summer and found it to be possibly the worst hotel I have experienced. For a start the music from downstairs is so loud that I could not sleep despite being TWO floors above it. When I spoke to front desk about this they said there was nothing I could do and even suggested I was trying to spoil the fun for others!! It was also very shabby and over-priced. Killarney is a beautiful place and this hotel does not do it justice. If you are 18-24 and like terrible music this could be the hotel for you.
On the other hand, if you are neither blind or deaf and enjoy sleeping more that 3-4 hours per night, avoid this hotel at all costs!!!!!

We stayed at this hotel for 4 nights. We were on a tour thru Go Next. We thought it was very, very convenient to walk to pubs and shops all around us. The staff was very, very helpful and polite. I had a medication that needed refridgeration and they were helpful in getting it for me and marking our room number on it.

The breakfast buffet was excellent. I did find that some dishes and silverware appeared to be dirty. The staff was so willing to help when something was needed such as tea etc.

Our room was nice...We were so tired from traveling from the United States that most noise didn't bother us. It was part of our experience in Ireland. I'd visit again in a heartbeat.

I had the misfortune to stay there last week for three nights. For the first night we were in a room next to an air conditioning unit and above the live music in the bar. I asked to be moved and was, but was still next to an extractor fan or ac unit which was constantly going, then at 5.30 in the morning, I guess when the kitchens started was extremely loud. I don't go on holiday to be woken at 5.30 every morning & have a room smelling of fried food.

I've stayed in lots of hotels from b&b's to 3 4 &5 star this is by far the worse I've ever stayed in.

Previous comments about the restaurant are all valid, the cutlery & crockery didn't seem to be properly cleaned and I have never eaten in such cramped conditions.