What a impressive website but in reality this place is a dump.
I just stayed at this hotel last week and I am very disappointed with the service I received, especially as it is rated as a three star hotel.
I specifically booked this hotel as the hotel website indicated they have fine dining restaurant in the premises. However when I arrived at 5pm they told me there was no lunch or dinner provided to the guests. The front office clerk in his poor English helpfully offered to book a table somewhere nearby what we had to accept having no other alternative. However, advertising something not to actually have in the premises seems like a cheat. As a costumer i felt ripped off paying EUR 165 for B & B!
The room we had was very basic. As we were booked a double room that's what we got. However double bed was actually two single beds pushed together. The general apperance of room would say... very shabby and run down. We were expecting something like the hotel website indicates but... things were far from it. Even if the carpet was clean it looked dirty, as well the walls, the armchair. The bathroom very small and uncomfortable, water was warm (if you desire hot shower - forget it!) but water pressure... well something was dripping... so basic hygiene was possible. So, the room left a lot to be desired and one other thing - when we booked the room, we politely asked bathroom with bath if possible but this request was ignored by the hotel.
Everything was so far what we were expecting for our romantic getaway.
We also had to wait an hour for breakfast the following morning. it was basic and the service was very poor.
The hotel reception was from one wall to another. The man who checked us in not exactly into people skills. As we stayed there 2 nights we had a brief chat with one young, delightful and smart receptionist, his costumer focused approach and 'yes I can do" attitude helped to make our stay a little bit more pleasant. The woman who checked us out was rude and very 'clinical'.
Needless to say I won’t be staying at this hotel again!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Shopping