Stayed here last year for 2 nights on my honeymoon. Very nice place, and teh location by St. Stephens Green is great. I definitely recommend it.

Stayed at the Shelbourne for 2 nights with the family on a weekend break. Liked the hotel, personnel was friendly, had dinner in the Saddle Room, which was OK. I would actually recommend a small French restaurant just down the street over Saddle room. The hotel is a major tourist attraction (it is even being talked about at length on tourist busses) so it is understandable why staff is not overly friendly with every person who walks through the door. This being said, as soon as they realise that you are their guest, they are very friendly and helpful. We enjoyed our stay there, it is a historic place and we would definitely stay there again next time we are in Dublin.

To be fair, , we were the last people to check in that night, but when we reached room 774, we were amazed to see the smallest room that I have ever been in.... anywhere.
There was a queen size bed that you could barely walk around with one lamp and that was the lighting for the entire room!

When we checked about changing rooms, a very snooty receptionist told us that there were "No complimentary upgrades available". when we informed her that we were happy to pay for another room, said that she would see what she could do. and she never called back.

The bathroom was a sliding door to the ensuite and .... wait for it..... No bath!!!! in a Five Star Hotel..... shower sprayed all over the place and there was no room next to the sink for a washbag. so so disappointing. we paid 305 EURO and were really disappointed with the room.

otherwise the hotel is lovely but really busy at weekends as it is a popular hotel for the Beautiful Dubliners to drink Champagne. when you make your reservation, just make sure it is not a Queen room on the 7th floor.

Wow, it's a lovely hotel, the bedroom was gorgeous and a spacious bathroom. But more than that, the staff were just so welcoming and nice and focused on you as the guest in a very pleasant and non-fussy way.