We stayed at this caravan site for a mid week break with our 1 year old son.
when we arrived on the monday at 230pm. we got given our information pack but never got told about anything that was happening. when we got to our prestige caravan there was rubbish bags that had been left outside near a bin (obviously the cleaners) but being next to a beach (or lack of it) there were seagulls that had ripped open the bags and therefore there were dirty nappys and baby wipes lying outside our caravan. we went to reception and told them about it and they said that they would get someone to clean it asap. it finally got cleaned up the next day.
the prestige caravan was meant to have heatng in all the rooms that is why we chose a prestige. after a night up all night with the baby cos of the cold we went and complained about the lack of heating. they said they would send someone to have a look at it and also get a portable heater given to us to use. the heater finally came at night time.
everything opens at 10am for holiday people to do so we went to the swimming pool and we were the first family there. as we went into the family changing area we were appalled by what we saw. the nappie bins were overflowing with dirty nappies and the cubicle that we went into had use sanitary items left on the floor. when we left we complained to the person on reception and she just shrugged it off with no apology. the pool was freezing so couldnt stay in or very long. the slides were unsuitable for our son and the splash zone was to rough for him as well.
we went for an evening meal in the mash and barrel bar and again the clenliness of the place was disgusting. there was food that had been left on the tables for ages and dirty glasses that hadnt been collected. the floor was covered in dust and there were dead flys and wasps on the window ledges. one good thing is that the food actuallly was good but was propbably bought in cos the gravy tasted like bisto.
the evening entaertainment was brilliant so imm not going to complain about that. the staff were friendly and were really good with kids of all ages.
we gave tcraig tara the benefit of doubt that it would get better but unfortunatly it never lived up to its standard.
last of all the website said that it catered for all ages i think that it need sto be changed cos there werent any swing for my son to use let alone anything else. there was a soft play area in the reception but that was always busy and you never know when they lasy cleaned it




