This hotel is definitely not worth its three star rating: a B&B would have been superior. The friendly receptionist did not compensate for the £60 a night each we paid for a small, dingy, dark corner 'double' room with scaffolding right outside the window about which we had not been forewarned. The aspect was not cheered by the filthy carpet, dusty window sill, ancient air freshener, weak shower or basic TV. The tea and coffee making facilities were poor quality. There was no soap, shampoo or shower cap for the shower which was weak. Noise carried from the entrance and stairs as clients came and went during the night. Breakfast was passable, with only one waitress serving and no welcome or direction on entering the dining area. Guests were left to suss out a system which included making their own toast (breakfast was cold by the time you had caught up with this one) and, I kid you not ,there was a full size kitchen bin in the middle of the dining room floor for clients to put their rubbish in! They cashed our VISA BEFORE we checked out. Naturally, nobody asked us if we had enjoyed our stay and there was not a feedback form in sight. What a waste of hard earned £120. Next time, bring your tent or better still, pay a bit more for a superior hotel!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Girlfriend getaway, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Management Response
ArdgowanHotel, Manager
(Management representative)
Jul 20, 2008
The Hotel has completed a £1.2 million refurbishment with completely new decor and furnishings designed by Michal Pietranek who has worked extensively with the Royal Family. The furnishings have been rated higher than 3 star standard by Visit Scotland. While the work on the rooms was completed on schedule, the builders were delayed with the external works. The work is now complete and the scaffolding will be coming down this week. The vast majority of our guests and regulars have been understanding and supportive of the upgrading programme.
All rooms are ensuite with new bathrooms. All rooms have digital television with radio, our complimentary trays are stocked with named branded products on them with a selection of coffee & tea to decafe coffee & tea, (including green tea) they also have shortbread and assorted biscuits. We provide in all our rooms liquid soap and shampoo/shower gel. Our breakfast consists of a buffet, on full view of the restaurant for fruit juices, toast, coffee, cereal etc followed by a good selection of hot dishes freshly prepared to order. We believe our reception is very open to comment and we do have a guest comment book openly displayed.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.