Our stay at the MW Townhouse got off to a bad start, sadly. I had booked from the 1st to the 6th August 2007 to celebrate both my husband's birthday and the start of the Edinburgh Festival. Although booked into the Townhouse, we were told to check-in at the MW Guesthouse around the corner. Abrupt receptionist's first language obviously wasn't English! She told us that we should have gone straight to the Townhouse, although when she walked us there, the place was locked and deserted! We had to ask when breakfast would be served the following morning, and were told "8.30" When I asked when it finished, I was told "9.30" We found our own room (nice; only crititism would be that the shutters were only half-painted!), put the kettle on (first cuppa after our 8-hour journey!) There was no milk! Went back downstairs, couldn't find anybody, eventually found my own way to the kitchen and the milk. Felt a bit guilty sneaking around, but the place was like the Marie Celeste! Conditions in the kitchen were less than hygenic (towels on floor mopping up leaks, frying pans still on stove, with solid fat in, uncovered)
Next morning (Hubby's birthday!), turned up for breakfast at 9.20. We were served by a different Slovakian(?) lady, more language problems; told us in no uncertain terms "breakfast finish" After a protracted discussion, the Chef was persuaded back into the kitchen to "cook" us a cold fry-up! Not a great start. Asked for milk for the room; but still wasn't there by the evening- another kitchen foray when we returned that night. Next morning however, May the owner came to our breakfast table for a chat. Super lady, very helpful and friendly. She made up for all the other staff, with lots of useful local info etc. Sadly though we didn't see May on checking-out: Our card payment was carried out in total silence on their part. Regrettably I probably wouldn't book here again, just because of the staff.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.