Having stayed at Best Westerns across the UK and abroad we thought we would book for a 1 night stay in Stratford Upon Avon and visit the theatre. We booked an executive double room and on entering we noticed there were food crumbs over the beds, phone books and hotel information thrown, bins not emptied. We went into the bathroom and there was cleaning fluid in the sink, the toilet had been used and not been flushed and the towels had not been changed. We went to reception who advised us that we would have to change room and the they only had a standard double room left. This room was like a shoe box, but clean. We went down to breakfast the following morning and it was pure chaos. Tables were full of used dishes and people were asking where their breakfasts were. A waitress approached us and abruptly told us "you will just have to wait, we are very busy", a good morning would of been nice. We decided to leave breakfast and checked out. We enjoyed a lovely leisurely breakfast in a cafe opposite Shakespere birthplace.
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