My wife and I haved stayed at this wonderful hotel twice, we loved it the first time and loved it even more the second time round. The hotel's staff were extremely helpful and always polite, if you had any looked of confusion on your face they were quick to respond and offered a helping hand. It was very nice to have the hotel located in the middle of everything, we could walk to most of our destination spots and if any were too far away, the tube was a minutes walk from the hotel. I enjoyed using the gym facilities and incredible meals...the breakfasts were astounding and plentiful and the dinners exquisite. The price per night was an incredible bargain and you definitely get MORE than you pay for, I checked my email a few times and that was pretty costly(honestly, the only downfall of the hotel but, you're on vacation you needn't check your email...LOL!) I plan on visiting Engand every other year and look forward to staying at The Crown Plaza St. James every time. Good job to the hotel and its staff...well done! -Chris

My boyfriend and I recently went to London as a last minute trip and we booked this hotel through priceline.com. We got a great deal and I would highly recommend that site to travelers as well! Neither of us knew what to expect upon arrival and were very pleased with our booking when we arrived. The staff was extremely helpful with not only check-in, but helping us identify where all the major tourist sites were in relation to the hotel. The hotel is situated a short walk from Buckingham Palace, Westminster Abbey, Big Ben, Parliament and tons of restaurants! (Try the Bag o’ Nails for their fish and chips with mashed peas! It was so good that we went there twice!) They provided us with maps and even advised which bus/tube we should take to get around town.

The room we stayed in was not in the main building. It was across the courtyard in the building with the Spa. It has a separate entrance than the main hotel and the lavender aroma of the spa was warm and welcoming. The elevator up to the 8th floor is extremely small! It fits 2 people comfortably. However, add luggage and an escort to your room and it’s a tight squeeze! I’m sure it would have been hysterical to watch 3 grown people and luggage trying to get in and out of the tiny tiny box! We were in room 879 which was non-smoking and very large! In my experience traveling Europe I have encountered many rooms that place 2 twin beds together to make a king. That was not the case here. It was an actual king bed with lots of pillows and a down comforter under the bedspread. The bathroom was exceptionally nice, and clean, with a hot towel rack and roomy shower. This room was great except for the fact that the window was blocked by the outdoor clock so we could not see the view of the courtyard. So if this is a concern to you I would recommend another room.

Upon departure from the hotel to the airport I was a little disappointed with the help, or rather lack there of, they provided in helping us find an efficient way to the airport. Apparently there are 4 different ways to get to the airport from the hotel and we were only provided with 2 - taxi and tube. After seeing a bus stop, hours before departure, advertising a shuttle for more than ½ the price of the taxi, I was very disappointed. You need to book the shuttle 24 hours in advance. The final option of getting to the airport was by bus; we were not advised of this either until I complained to the manager about it. They became rude and said that it was not their staffs fault for not providing all the information, but rather us for not asking the right questions to obtain this information. It didn’t and still does not make sense to me.

Overall, it was a good experience and I would stay there again. Just be wise to their different means of transportation!

Close to Buckingham Palace and St James' Park, the Crowne Plaza is an elegant hotel within easy walking distance of St James' tube station and Victoria rail station. The rooms are large and have lots of nice little touches - small dark chocolates, kettle and tea making facilities, and free bottles of mineral water. The fitness centre has good facilities and power showers. My only gripe is that the lifts seem to be in a permanent state of upgrade - in the six months since my last visit one has been renewed and the other is out of service.

I stayed there last year with my mum, it was the first time id been to London over night and it couldn't have been better. From the moment we arrived the staff were falling over themselves trying to help. They were so polite and professional. Our Room was amazing we got a delux suite, it was like a little flat within the hotel with complimentary fruit bowl and drinks when we got there.

We didn't eat in the hotel instead we went into London to J Sheakeys which is a restaurant all to itself. On leaving for the restaurant, the concierge proved to be extremely knowledgable not just about the local area but everywherer we needed to be in London. The next day he also proved his worth by remembering our names and faces as well as what we had done the previous night. Even simple things like that can improve your stay.

I would advise anyone going to london to stay there one of the best hotels i have stayed in in this country.