I must say that my stay was made so memorable by the wonderful staff in this hotel, it's one of the very few hotels where the staff make you feel as though they genuinely care and aren't just doing a job.
My room had everything I needed and was extremely comfortable. I loved the fact that you could access the gym 24 hours a day. I will definately return to this hotel on my next visit to London.

My wife and i stayed here after hearing about this in a travel guide and it did in fact live up to everything we expected. The staff are great and the location was wonderful as it was just a short walk to the Soho district. Beds are soooooooo comfortable and the detail that they go into is very much appreciated......Loved the mince pies at reception!

One of the worst hotels I have ever had the misfortune to stay in.

First of all, my partner and I were allocated a room with a single bed...thats correct, a single bed in a four star hotel in Central London. Naturally we pointed out their error and we were then given a double room, overlooking the street. The room was absolutely tiny, when one of us was getting ready to go out, the other had to lay on the bed, as both if us couldn't stand up at the same time!

The worst thing however was the window. The one window in the room which was at head height when you were sitting on the bed (the only place to sit) had approx 3 inches of pigeon crap on the sill, which had endless cigarette ends sticking out of it...it looked like somekind of dirty protesters birthday cake! Vile

Service not good, bar staff outside on street chatting whilst waiting for a drink.

Avoid if possible.

Oh dear. This qualifies for my duff hotel of the year so far and I have stayed at dozens of places this year.

Things I liked: Plenty of wardrobe space (between the eaves); Bulbous drinking glasses in the bathroom; The bathrobes; Cleanliness was fine.

Things I did not like: Hard and uncomfortable seats that are meant to be used with the desks- mine looked as if it had been found in a skip (I did report it to reception but got no sympathy); Claustrophobic attic rooms Extortionate price (£220); Lack of mobility in phone (have to hit my head to answer it); Not being offered a non smoking room;
Not being able to see the TV from the bed; Solvent smelling towels; Awful desk to work at with slidey glass top
Noise from street (ok its London, forgiven); Paying for the internet with this room price! A bit worn feel about it (bathroom edging missing, holes in some tiles where old hardware had been?)
Fuzzy TV

So the price and this particular grotty room made this a disaster that I will not be repeating. Beware!.