I have stayed at this hotel many times and have found this hotel to be flawless. Checkin this time was a breeze. Then I was taken to my deluxe art deco room. My favorite part of the room was that the far wall had glass paneling on it, and one of the panels opened up into the bathroom. I also enjoyed the deep tub in the bathroom. I feel that this hotel is the place to stay in London.

My husband and I stayed at Claridges in a newly decorated Linley one bedroom corner suite 4th Floor for the weekend of 9/10th June. It was a wedding present from his sister. We arrived 3 hours before normal check-in time but were taken straight to our suite. All the staff were friendly and helpful. To say our suite was fantastic would be an understatement. The hall, bathroom, bedroom and lounge were spacious, warm and friendly. Perhaps a little to warm for our liking but the air-con clicked almost silently in as soon as required. The beautiful Asprey bathroom goodies were soon in use, although the bath was too long for me to lie in ! The shower head must have measured 10" across. The mini-bar was not so mini and was stocked with very expensive champagne one side and chocolate bars the other. We had dinner at Gordon Ramsey's in the hotel that evening. All the staff were wonderful, attentive and knowledgable. The food was fantastic, apart from my icecream which was very bland. My husband ordered the cheese board which came with the most amazing 'cheese waiter' whose love of cheese and his job was obvious - its worth ordering just to have him recommend what he thought you would like after enquiring of you what you normally enjoy ! The meal was not overly expensive but the price of wine and drinks was. And so to bed, the linens were crisp, white and inviting as was the bed itself, which was in fact wider than it was long and could have held 5 to 6 people side by side. In the morning we ordered the full Organic English Breakfast in our room which I must say was terribly dissapointing, although tasty, the 2 poached eggs on a slice of bread, 1 sausage and 1 mushroom and 2 slices of bacon, (no black pudding turned up) tea, coffee,juice, toast and marmalade was definately not worth £31 per person! Having said that it truly was a magical weekend and I would love to do it again. Thank you Claridges for a super time.

First, the good. We arrived in the afternoon and our two bedroom suite was ready and our luggage was quickly dropped off at our room. The rooms were spacious and bright and clean. They had high ceilings and although the decor was rather dull, they were updated. (5th floor). The beds and linens were nice and comfortable. The location is great, it is easy to get to the underground or get a taxi and the rooms were insulated from outside noise (not indoor noise, however).
The bad. I contacted the concierge three weeks before arrival and asked for dinner reservations for four nights between 7 and 8 pm. We arrived the first night and were told that reservations were at 9:30-- I have three children-- and they had not made reservations for the fourth night. After first being told no, the concierge was later able to change the reservation but acted quite put out by the effort it took. Most hotels also give you a nice handwritten note detailing the reservations. I had to write them down myself and was never contacted with reservations for the fourth night of our stay!
Room service is slow and late and the food is mediocre at best. I know that room service is quite expensive but an $11 side of toast should be edible. The food seemed cold and everything seemed to have been cooked hours before. I realize that it is London and you must ask for water, but every morning we asked for water and only received it two out of the four mornings. The water was also never refilled in our room and no water was placed by the bedside table at night. We felt like we had to stick our head under the sink to get enough water. It was also quite hot in our room and the airconditioners broke in two of the three rooms. After a late night service call, neither one was properly fixed and the rooms stayed warm throughout the day and night.
The bar was horrific, smoky and the service was poor. There is not a pleasant place to sit and relax and enjoy the unbelievably expensive and crowded hotel.
The business center is ridiculous and the charges bordering on obscene. Other hotels of this caliber offer the service for free or with a minor charge.
And finally, a note about service. I had read that the hotel tries to know you by name, goes out of its way to provide good personal service. I must disagree. We received average and aloof service and despite the fact there were a number of people standing about the lobby, no one ever offered their assistance or seemed to care. The 5 percent added service charge at the end of the stay is an insult!.

My significant other and I recently spent four nights at Claridge's. The mixed reviews on Trip Advisor would certainly reflect our experience at this august institution. Upon check in we were informed that we were lucky to be given a renovated room on the top floor...the desk clerk asked if we'd stayed at the hotel before and when we said no proceeded to give us a lengthy description of services...after a transatlantic flight this was a bit irritating as we just wanted to settle in and get ready for dinner, so tell them that you have been there before even if you haven't. The room was nice enough, but be warned that the ceilings are very low on the top floor and the rooms have little character. We asked to be moved, but the hotel was full that night...we were shown a room the next day that was un-renovated and then the following day that was on the first floor (really the second floor) with high ceilings, great art deco details and a new bed/bathroom. It was perfect. And that bathroom, by the way, is amazing...fantastic rain shower head makes it feel like you're standing under a waterfall!

All that said, Claridge's is a "busy" hotel...lot's of bustling in the lobby as it opens right into the main loung/restaurant. Unlike many of the other London hotels where the doormen run to open your taxicab door and give you a warm greeting, you won't find that at Claridge's...you have to ask for a taxi and sometimes we found there was nobody manning the door at all and had to fend for ourselves! I just felt that the personal service we've received at other hotels like the Connaught and the Berkeley were lacking here. A previous reviewer mentioned nickel and diming...yes, there's some of that but if you're careful you can avoid it. What is perplexing is the discretionary 5% service charge they tack onto the bill...I asked about it and they said it covered all staff and was divided between the front and back of the house...when that was said I quit tipping people so consider that when being helped w/luggage or asking the concierge to do something for you.

Not sure I'll stay here again...plenty of other great hotels in the neighborhood...