My husband and I stayed for seven nights at Claridge's. We booked the "Thumper Package," an Easter special, and arranged for the hotel to pick us up from the airport. They sent a Mercedes that they had said would cost 97 pounds, and later tried to charge me 220 pounds as it was a "bank holiday." When we arrived, they gave us a room that was about the size of a standard room on a cruise ship. We could barely move around the bed without tripping over our luggage. There were no drawers and you could not open the bathroom door without removing the bath mat. We arrived late and were directed to the "foyer" for ridiculously expensive ham and cheese sandwiches. Beware of the foyer bar if there is any music playing, as they have a cover charge! Even if you are a guest! We did ask to be moved to a larger room. This was much better. Basically, I expected better service from the hotel and less "nickel and diming." There was a charge for everything. The concierge was of no assistance unless you wanted to eat in NY restaurants or $$$$ restaurants, they could not recommend local pubs or the like or places to watch a football (soccer) game. Unless your business is paying, go somewhere else.

Claridges has been on my list of hotels to stay at for some time--and I was delighted to have the chance to do so before a sailing on the Queen Mary 2 this spring. The hotel has a superb location in Mayfair, close to the Bond Street Shops and also Oxford Street as well. Our room was very large with an oversized bathroom and lots of storage space in deep closets--ideal as we had 7 pieces of luggage for our upcoming crossing. The decor of our room was Art Deco and while it seemed that the room was a bit out of fashion--it was very comfortable. Service at the hotel was friendly and the Gordon Ramsay Restuarant served one of the best meals I have ever had in London. Room service was prompt and acurate and the hotel fitness center was very well equipt. For anyone looking for a traditional experience in London luxury--Claridges will live up to its sound reputation.

We spent one night in Claridges some years ago and couldn't remember much about it so thought we'd give it another go. We must have forgotten why we didn't return sooner, but won't be making that mistake again.

The overall experience was very disappointing. The room was dark, dingy and very tired, the toilet didn't flush fully and the bath water was green! The staff were bordering on unfriendly and definitely disdainful.

We were charged £70 for a full veggie breakfast that could only be descibed as awful (burnt toast, uanppealing sausage and just plain tiny).

To top it off we were informed that parking was £50 for the night (an horrendous amount anyway), upon check-out we were invoiced for £70 but queried it and had the extra £20 removed. We have now received a letter from Claridges (some 6 weeks since our stay) informing us that they have taken £20 from our card as a 'late charge'!

To be honest we have yet to stay in a London hotel that ticks all the boxes, but this has to be the worst by far. For an overall cost of £700 for one night this has been one expensive learning experience! Having just returned from the Burj in Dubai and seeing how excellent a hotel can be we just wish that these hotels would make some effort.

I unfortunately had a very bad experience with the Claridige´s. After checking in to this 300 £ per night for a single room hotel they give you a tour to show the restaurants. Despite the fact that you have a dinner appointment and do not have the time you are still expected to take the tour. Once in my room it was full of cigarette smoke with three air purifiers running, an open window and the airconditioner running at full speed. The front office manager later explained that they allow all guests to smoke in the rooms and try to clean it afterwards. However it is not a very nice thing to come to a room full of cigarette smoke. The room is ok, but the airconditioner is very noisy. The funny thing is that they heat up the room using radiators, so much that an airconditioner is needed to cool it down. Breakfast is 30 £ and is ok, but with a very slow service. You do not sign the bill, which in my case made another person being charged which took staff more 20 minutes to sort out. After leaving the hotel i was charged 62 £ for the minibar, despite not even having opened it (most likely from a party before). This also took me a lot of time to sort out. I have travelled quite a lot and unfortunately this has been my worst experience even compared to most 3 star hotels. Stay out.