Before starting I must say that my rating is not for the hotel but for their attitude. I never stayed at this hotel.
I tried to make a reservation for the Grand Prix weekend. All the hotels were fully booked, and I could just find this only room in this hotel for some 200+ CAD. We were going 3 people, and I gave the lady on the phone all the details including my credit card information. At the end of the phone call she asked me to confirm the details and she started to tell me everything back. She must have misheard me, and right after she said "for one person", I corrected her and said it is for 3, not 1. She said that room is not good for 3 people but 2 max. So, she didn't let me reserve the room for 3, and I said ok, I am not booking it then. A week later, I saw that amount had been charged on my credit card. I called them immediately. They couldn't find my name in the computer. They asked me to call a couple of days later to talk to Catherine (I don't know how to spell her name), the manager. I called them on that day and no one picked up my phone. After like 6 calls at different times on the same day, finally I could talk to someone who connected me to Catherine. I told her the story. And she said "your story is hard to believe." She couldn't find my name in the computer either. Then she put me on hold to go through some stuff. Later, I guess she found that amount had been charged for no show for the room "I booked". I repeated once again that I had never booked the room. She said "the one you talked to must have told you everything correctly, and you must have misunderstood. I don't believe your story and I won't refund this amount back." This conversation lasted for a couple more minutes as I was going insane. Then she finally said, ok, I will refund it but I still don't believe you.
I go to Montreal very often, but I don't think I will ever stay at that hotel in the future. The hotel may be nice but this experience was enough for me.
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