I am dismayed that I have to write this review about what I previously would have regarded as a top notch hotel. For the last 10 years, my girlfriend and I, along with my colleague and his wife (ages 30+), have stayed at the Hotel de la Montagne in Montreal, Canada for New Year's Eve (4 nights). The fact that we have gone for the last 10 years speaks to our recognition of the Montagne as a hotel that has a great location, convenient bar (Thursdays) and large rooms. Although the hotel advertises that it is undertaking renovations, the wear and tear of past years is noticable. The 2 rooms that we had did not evidence any renovations except for the bed, which was comfortable. My complaint is lodged in the fact that I have been a loyal guest for 10 years and have not been rewarded in the least, and recently, it seems the opposite has occured. The attitudes of the employees were the worst of any prior year. When we asked the concierge for a restaurant recommendation, he gave us 2 names and walked away, with no care as to whether they were suitable for what we were looking for. We visited both and were very glad that we did not take the women, who had on evening gowns, to these pseudo-pubs. Sometimes the simple things make the differences. I asked, on 2 separate occassions, the front desk for matches, as the outside patio area offers large heaters for those still desparate enough to smoke. They not only denied me such a simple accomodation, but actually told me, on 2 occasions, how the hotel was non-smoking and that I was not allowed to smoke in it. Generally, I would not take offense to such a comment, but given the fact that a patio is available, was not very pleased with the unnecessary note, especially in light of the fact that the store in the hotel sold ciagarettes, cigars and lighters. The hotel store was closed so I asked where the closest location to get matches was and they tried to tell me it was 3 blocks away. I walked across the street to the Loews Hotel, where 2 doorman greated me with smiles and the hotel front desk provided me with 3 books of matches. My last complaint about the Montagne is the service. My 3 room service visits took over 45 minutes each, the bellman was nonexistent and even when we did see him, he told us that he couldn't help because he was short-staffed. After our dinner on New Year's Eve, we tried to enter the hotel through the bar, and were told to walk around to the front of the hotel (dressed in suits and evening gowns during a snow storm). After paying close to $200/night, I think I will consider the Ritz and Lowes for my next visit in 2008/2009.
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