This hotel may not be the best in town, but I think it's great value. There are plenty of much more expensive hotels in Montreal, but for what you get, I think it's great. I had no problems with the staff. In fact, I found the restaurant staff in particular to be quite friendly. The room was immaculate and the view (22nd floor) was great. I appreciated the high-speed Internet access for my laptop. As other posters have mentioned, you do have to remember that the hotel is on the edge of the gay village and is not really within comfortable walking distance from the major shopping district (west-end Ste-Catherine Street). However, the hotel has excellent access to the subway, which can whisk you to the shopping area in about 5 minutes.