I arranged a stay for my wife, her two sisters, her mother and her two nephews. Unfortunately the reason for the travel was a funeral. The trip was very short notice and the city was completely booked up for the Grand Prix. I had to arrange everything from the States over the phone.

The hotel staff went out of their way to accommodate my wife's family. To start they upgraded their room to a suite at the regular room rate. And by the time my wife and her family arrived everything was in place. They arranged baby-sitting services for the children right in the hotel room. The arranged transportation services. The concierge service took care of every detail. My wife and her family did not so much as carry a piece of luggage once they arrived at the hotel's doorstep. It was the best possible experience under such tragic circumstances. Each person they encountered greeted them with kindness, a smile, and left them with the impression that they were welcome guests in their [the hotel staffs'] home.

The experience was so much appreciated, it will be the only hotel we stay in when visiting Montreal.

My girlfriend and I recently spent 4 nights at the Chateau Versailles in Montreal. To say we have a vast insight to the variety of rooms they offer would be an understatement. Upon checking into what we thought was a smoking room (as requested at booking) we were advised in no uncertain terms that the hotel does not have any smoking rooms and were therefore allocated a non-smoking room. We reluctantly accepted and checked into what was a rather nice boutique style room. The room was pastel in colour, of adequate size and with a funky art deco style bathroom.

The next morning i spoke with the very polite and helpful receptionist and asked if in fact there were any smoking rooms - we were advised that yes there were and happily accepted a transfer. (Quite why we were told there were no smoking rooms in the first place by the rather unhelpful girl on the front desk at check in is beyond me).
As you can expect we were now happy to indulge in our filfthy habit and settled into our new room (as nice a standard as the previous one)

Upon returning to our room after a day exploring Montreal, we were shocked to discover that we could not open our doors. Upon consulation with firstly the front desk and then with the maintenance guys it turned out that the door lock had malfunctioned and we would therefore have to be relocated into the sister hotel (Le Meridien) across the street.

After agreeing to do this the hotel then backtracked and advised we would still have to stay in the Chateau versailles and after a half hour delay we were found another room (3rd so far).

Although our new room was bigger it had a number of flaws. Firstly the room lacked any kind of daylight, the bathroom was tiny and more importantly the room was as hot as hell!.
Unusually for this time of year Montreal happened to be really warm that weekend (23c) and trying to sleep in this sweat box became unbearable so much so the next morning we complained to the front desk.

Luckily for us the nicer of the ladies on reception happened to be there and offered to find us yet another room. As you can imagine we were now becoming a little stressed out and frustrated with the sorry chain of events. To our delight, however we were immediately offered a free upgrade to one of the hotels suites (smoking also). This went some way to making up for all the problems we had had so far.

The suite itself was beautiful - massive in size with spacious living and bedrooms areas and topped off with a jacuzzi.

It was a bit of a shame as the hotel itself was really nice, with (on the whole) good service, nice rooms, an ample free breakfast and a good location. If it wasnt for the chain of events i would be considering a 4-5 rating. On the other hand if it wasnt for the excellent customer service given by that one lady a rating of 1 or 2 may have been awarded. As it happens we will compromise with a 3.

Montreal, however is a fantastic city, full of warm friendly people and far nicer than dull Toronto.

My girlfriend and I spent 2 nights at the Chateau Versailles. The cab from Gare Centrale (Grand Central train station) took around 15 minutes and cost under $10.

The hotel is lovely and quaint. The check-in and check-out process was quick and simple. The hotel offers wifi at $16 per night. We were charged the wifi fee for both nights even though we only requested the first night. The problem was fixed without hassle.

You are not in "downtown downtown" Montreal, but we considered this an advantage, as it separated us from the tourists and the noise the nightlife brings. We are avid walkers- it's about 20 min to St. Catherines Street and about 30 minutes to St. Laurent Street. For those less inclined, regular serviced bus routes are nearby, as well as a Metro subway station.

Breakfast was wonderful- fresh croissants, cereal, deli meats, cheeses, juice and coffee. We stocked up for the train ride home!

We booked a Standard room and assigned a room on the third floor. While cozy, the size of the room was fine. The bathroom is admittedly on the smaller size, but it's not unbearable for an average sized person.

We would recommend this hotel for a romantic getaway. The front desk staff was helpful, polite and informative. We would stay again!

I noticed that other writers had differed on their opinion of this hotels location. I would say that it was the Hotels greatest drawback. I was making a return trip to Montreal after a brief visit in August. The Chateau Versailles was mistakenly booked for me (I had wanted the Meridien Versailles across the street). The Hotel is great if you are visitng the Sherbroke galleries or the museums. However, for tourists wanting proximity to the metro, the old city or the mont royal area this is toooooo out of the way.

The hotel itself is located in two older buildings. It has a very small lobby with staff that seemed less than enthusiastic. I was in a really large room in what seemed like the basement. The windows looked out on the sidewalk! The room seemed as if it was more for families. The breakfast was okay. There is also a nice bakery down the street for afternoon tea etc. and you can dine in the museums. There weren't any restaurants nearby, but a 20 minute walk to the St. Catherines shopping area yielded a lively restaurant scene. I wouldn't recommend this walk after dark for a woman alone.